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This Week in Mobile ›

Sifting through all of the content regarding mobile and apps can be a chore. There's so much information out there, it's easy to feel like a kid in a candy store, eyes wide and mouth gaping at all there is to see. Thus, we thought we would share with you the content we found to be the most interesting and/or noteworthy over the past week. We'll do this every Friday, so be sure to check back often for some light, Friday afternoon reading to ease your way into the weekend.

Enjoy!

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Mobile banking surges as security issues are addressed ›

The adoption of mobile banking will continue to surge across Europe, says a recent ING International Survey – Mobile Banking 2016 report. In its annual survey, ING shows that the share of mobile device users in Europe who bank by mobile has swelled to 47% – up from 41% in 2015 – with another 16% expected to adopt the technology in the next 12 months.

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Walking the Digital Red Carpet ›

I had the pleasure of speaking at Nasscom India Leadership Forum 2017 earlier this spring, during which I talked all about augmented reality and the next generation of mobile technology. I also had the opportunity to walk the red carpet (a first for me, and many of my colleagues, I’m sure) and participate in a “Meet the Disruptors” interview.

In just over four minutes I touch upon what I think is the digital trend of 2017, and how Kony has been and will continue to lead the charge.

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Next-gen Mobile Tech and Augmented Reality ›

Next-gen tech is creating challenges when it comes to thinking about what’s next for your app development strategy. Many of these technologies can increase complexity and force difficult technology choices. At the same time, they are promising to revolutionize not just app development, but day-to-day life.  

We recently hosted a virtual summit on next-generation technologies, during which we discussed topics such as:

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How Digital is Redefining the Banking Experience ›

man using mobile phoneFew industries have been affected by technology disruption as much as retail banking. Despite banks having the reputation for being “slow to change,” it is phenomenal how fast the industry is evolving. For more established banks, though, transforming to serve the changing habits and requirements of today’s consumers continues to pose challenges--while also creating new, untapped opportunities.

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Digital Banking Capabilities You Need to Care About ›

digital bankingI’m often asked for recommendations for innovative features and capabilities for various financial institutions, so I compiled a partial list of my top features. These are the things I would love to build for a bank or credit union if I owned the digital product for that institution.

DCX—Digital Customer Experience

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Mobile applications for water utilities ›

Since Apple launched the iPhone, the explosive growth in “smart” mobile devices and consumer applications over the past 9 years has been phenomenal. With that growth has come huge opportunities for companies to make dramatic changes to both the way they work and how they engage with staff, business partners, and customers.

The question I’d like to look at is where can water companies use mobile applications, and what sort benefits may be achieved?

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Bots are a compliment to apps--not a replacement ›

A lot more people have been talking about bots recently and I keep hearing different views about it from different people. A few think that bots are going to just replace apps (in a few or all areas) wherein all the work can be done over text/chat/voice that is currently done using apps. I have always wondered as to how can that be possible and thought of writing this post to hear what others have to say about it.

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Antiquated Systems Leave a Lasting Legacy ›

For a lot of service organizations, the ability to update legacy systems in order to meet the needs of today’s technician and customer is a long and tedious process. Companies aren’t always willing to invest in infrastructure and technology upgrades, and finding talent sometimes seems like trying to find a needle in a haystack.

But the best-in-class companies know that embracing today’s technology—and looking towards the future—is the best way to not only ensure customer satisfaction, but to retain those customers and increase profits.

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Water Deregulation In the UK--How Mobile Can Help ›

Over the past several years I’ve worked with various utility companies, and I see the upcoming deregulation of the water utilities representing both a challenge and an opportunity for companies both within, and outside of this sector. The timetable for the deregulation is 2017 for business customers and 2020 for consumers.

So what can the water sector expect? Fortunately, the energy sector went through this nearly 20 years ago in 1998 and the lessons learnt from that activity can be used to make some educated guesses on what the future holds for the water industry.

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The Digital Banking Topics You Need to Know About ›

At last month’s Digital Banking Summit, hundreds of people in the banking industry and vendors that serve the industry, gathered in New Orleans to talk about the future of digital banking. We had several opportunities to attend sessions and talk with fellow attendees, and the primary topic on everyone’s minds was user experience (UX).

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Apple WWDC recap and a peek ahead ›

On 13th June, at their World Wide Developer Conference (WWDC) keynote, Apple announced quite a number of exciting innovations including the announcement of iOS 10 and WatchOS 3. iOS 10 and WatchOS 3 provide developers many new APIs and features to build innovative and exciting new phone, tablet, and watch applications.

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Committed to Lead and Innovate ›

In case you missed it last week, Kony has been named a Leader in the Gartner 2016 Magic Quadrant for Mobile Application Development Platforms (MADP).

As the largest independent MADP provider, Kony has been recognized for our continued focus on innovation, leadership, and strong execution globally, with significant advancements in both our Completeness of Vision and Ability to Execute.

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Kony again named a leader in mobile application development platforms by Gartner ›

June 15, marked an exciting milestone at Kony. Gartner published its annual 2016 Magic Quadrant for Mobile Application Development Platforms, and Kony was named a Leader for the fourth year in a row.

We believe this is a strong recognition of both Kony’s vision and our ability to execute on our strategy to deliver great enterprise mobility solutions to our valued partners and customers. Some of the key achievements from the past year that we think contributed to our success include:

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The rise of the integrated bots ›

While writing this article, I’m checking in to my flight to the USA tomorrow. Instead of using the airliner’s website or app for the check-in, I’m able to use the KLM bot that is integrated in Facebook Messenger.

For this use-case it’s just the beginning—imagine that you can interact with the Bot to get answers to most of the questions that you normally ask the customer service team via phone or social media. Relevancy, intelligence & integration are the key components for a successful Bot.

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Mobile Expert Interviews with Kevin Benedict ›

Kony recently attended Sapphire Now, and while there had a chance to interact not only with customers, but also with other field services and mobility experts. We were thrilled to have the opportunity to be interviewed by Kevin Benedict, Senior Analyst at Cognizant's Center for the Future of Work, about current trends in the enterprise and consumer mobility markets and how digital transformation is driving the marketplace.

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What’s next for retail banking? ›

We’ve had phone, web, and now mobile banking allowing people access to their money, their transactions, and their savings from anywhere with a network signal. So what’s next, apart from more of the same?

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Taking mobile insurance to the next level: How to drive user adoption and agent efficiency ›

Mobile insurance is a table stakes game: Insurance companies need to have it as part of their mobile strategy. But what does it take to get there? How can we improve customer satisfaction as well as the efficiency of insurance agents? How can we capitalize on this mobile opportunity for insurance? 

Nowadays, users are tied to their phones 24/7, myself included, so the user experience becomes much more critical and important every day.  A mobile app for insurance creates new opportunities to engage with your customers on these terms.

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Innovator Series: A major bank goes multi-channel ›

The next report in our Kony Innovator series features the CIO for Channel Strategies at a non-US retail bank, and highlights the familiar path along a multi-channel journey. As part of its branding and corporate culture, the bank seeks to maintain its leadership as a technology trendsetter. To do this, it developed and launched its first mobile banking app for iPhones shortly after Apple began the countrywide iPhone roll out.

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Mobility and healthcare: A natural fit ›

The significant growth of mobility, the growing, global emphasis in the healthcare industry to cut costs and improve patient outcomes, and the rising demand for quality care all play a role in the huge potential for mobile solutions provided by healthcare payers and providers. This revolution has already begun. Physicians globally and especially in the U.S. are recommending mobile health apps to patients.

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