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Antiquated Systems Leave a Lasting Legacy ›

For a lot of service organizations, the ability to update legacy systems in order to meet the needs of today’s technician and customer is a long and tedious process. Companies aren’t always willing to invest in infrastructure and technology upgrades, and finding talent sometimes seems like trying to find a needle in a haystack.

But the best-in-class companies know that embracing today’s technology—and looking towards the future—is the best way to not only ensure customer satisfaction, but to retain those customers and increase profits.

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Apple WWDC recap and a peek ahead ›

On 13th June, at their World Wide Developer Conference (WWDC) keynote, Apple announced quite a number of exciting innovations including the announcement of iOS 10 and WatchOS 3. iOS 10 and WatchOS 3 provide developers many new APIs and features to build innovative and exciting new phone, tablet, and watch applications.

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The rise of the integrated bots ›

While writing this article, I’m checking in to my flight to the USA tomorrow. Instead of using the airliner’s website or app for the check-in, I’m able to use the KLM bot that is integrated in Facebook Messenger.

For this use-case it’s just the beginning—imagine that you can interact with the Bot to get answers to most of the questions that you normally ask the customer service team via phone or social media. Relevancy, intelligence & integration are the key components for a successful Bot.

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Mobile Expert Interviews with Kevin Benedict ›

Kony recently attended Sapphire Now, and while there had a chance to interact not only with customers, but also with other field services and mobility experts. We were thrilled to have the opportunity to be interviewed by Kevin Benedict, Senior Analyst at Cognizant's Center for the Future of Work, about current trends in the enterprise and consumer mobility markets and how digital transformation is driving the marketplace.

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Mobile Innovation beyond April Fool’s Day ›

No surprise, that you should beware of beliving in news that breaks on April 1st. While I had to play along with everything from my 8 year old daughter (who did, conservatively, 10+ pranks on me during the day, all pretty harmless) to a colleague abandoning a promising IT career in favor of something completely different (not to disregard the art and profession of breakdancing, which he chose, in any way), some news related to how enterprises considered innovating, oftentimes related to either using or not using mobile technologies.

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10 tips for creating secure mobile apps ›

Everyone is using mobile these days, from the registration form at your doctor’s office to the cable technician in the field to the mom and pop shop at the farmer’s market. While mobile has definitely opened up a world of possibilities for large and small businesses alike, it’s also opened those businesses up to increased security threats.

Fun fact: Gartner predicts that by 2017, 75% of mobile security breaches will be because of app misconfiguration.

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Tips and tricks: Developing desktop kiosk apps with Kony ›

Although Kony customers typically use the Kony platform to develop apps for mobile and tablet devices, it can also be used to build applications for the Windows 7 and Windows 8 operating systems as a desktop application for use in kiosks.

Let's take a closer look at how to develop kiosk apps from a single code base using Kony.

Developing desktop kiosk apps: The basics

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Tips and tricks: Using public key cryptography with Kony ›

Public key, or asymmetric, cryptography is a common way to keep data secure (check out a great explanation of public-key cryptography for “non geeks” here.) It requires two separate keys, one of which is secret (or private) and one of which is public, and can be used for situations that warrant extra security for user data being transmitted to the server.

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