Kony Utility Solutions

Transform your utility with mobile

Digital technologies are quickly becoming a catalyst for change across the utility industry. Mobile represents an opportunity to streamline operations, increase productivity, and improve service delivery. To realize these benefits, utility companies must design a “mobile first” experience to deliver the best customer experience and remain innovative within the rapidly changing industry.

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Exelon, ESB Networks, Engie

Kony Field Service Solution for Utilities

Mobilize your utility workforce

Kony’s Field Service Solution for Utilities addresses asset management, plant maintenance and other use cases through real-time incident reporting, work order execution and management and project planning in an integrated suite of apps.

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Incident Reporting

Create a better service experience and efficient notification process

  • Utility technicians, contractors and customers can create and manage their own service requests
  • Proactively raise notifications and alerts of problems or issues
  • Interface with IoT

Work Order Execution and Management

Execute work orders and tasks in the field such as maintenance or inspection/measurements checklists and inventory management

  • Easy management of notifications assigned to technicians
  • Visualize work orders and tasks in list or map
  • Fast identification and response to prioritized and scheduled tasks
  • Check history, create notes and capture photos of work
  • Ensure available parts & material to mitigate service delays
  • Enhanced and efficient control of time & materials
  • Check inventory in real-time

Project Planning

Plan and schedule work, allocate resources and track progress

  • Easily create work orders, tasks and inspection requests
  • Smart allocation of resources such as personnel, materials required and equipment
  • Native integration with maps and geolocation capabilities
  • Enables real-time contextual collaboration between technicians and back office

Demo the Kony Field Service Solution for Utilities

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Kony Custom Solutions for Utilities

Empowering digital transformation

Kony’s AppVantage™ custom solutions provide Utilities with custom-built mobile apps for streamlining operations, increasing productivity, and improving service delivery.

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Utility resources