menu 

Kony Utility Solutions

Transform your utility with mobile

Digital technologies are quickly becoming a catalyst for change across the utility industry. Mobile represents an opportunity to streamline operations, increase productivity, and improve service delivery. To realize these benefits, utility companies must design a “mobile first” experience to deliver the best customer experience and remain innovative within the rapidly changing industry.

Play button
Exelon, ESB Networks, Engie

Kony Field Service Solution for Utilities

Mobilize your utility workforce

Kony’s Field Service Solution for Utilities addresses asset management, plant maintenance and other use cases through real-time incident reporting, work order execution and management and project planning in an integrated suite of apps.

Try it nowRead data sheetRequest more info

Incident Reporting

Create a better service experience and efficient notification process

  • Utility technicians, contractors and customers can create and manage their own service requests
  • Proactively raise notifications and alerts of problems or issues
  • Interface with IoT

Work Order Execution and Management

Execute work orders and tasks in the field such as maintenance or inspection/measurements checklists and inventory management

  • Easy management of notifications assigned to technicians
  • Visualize work orders and tasks in list or map
  • Fast identification and response to prioritized and scheduled tasks
  • Check history, create notes and capture photos of work
  • Ensure available parts & material to mitigate service delays
  • Enhanced and efficient control of time & materials
  • Check inventory in real-time

Project Planning

Plan and schedule work, allocate resources and track progress

  • Easily create work orders, tasks and inspection requests
  • Smart allocation of resources such as personnel, materials required and equipment
  • Native integration with maps and geolocation capabilities
  • Enables real-time contextual collaboration between technicians and back office

Demo the Kony Field Service Solution for Utilities

Request more infoTry it now

Kony Custom Solutions for Utilities

Empowering digital transformation

Kony’s AppVantage™ custom solutions provide Utilities with custom-built mobile apps for streamlining operations, increasing productivity, and improving service delivery.

Get started ›

Utility resources