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We've got your back

When you've got questions, we've got answers. Kony's support services cover applications, hosting, and platform, with staff available 24 hours a day, 7 days a week for critical issues.

Comprehensive support when and where you need it

The Kony support team uses sophisticated monitoring tools to track and ensure proper functioning of both applications and the Kony Mobility Platform, so we can identify your problem and come up with a solution – quickly, efficiently, and cost effectively. With every Kony solution, you gain access to resources and experts that ensure you make the most of mobile. Kony support includes:

  • Standard support on weekdays around the clock except for the following four-hour window: 6:30 PM – 10:30 PM EST (7:30 PM – 11:30 PM EDT)
  • 24x7 support for critical issues and all hosting requests
  • Membership in the Kony Community for product downloads, documentation, and community forums
  • Assistance with product issues, questions, feature requests, and how-tos
  • Online knowledge base and articles
  • Strict adherence to product SLAs
  • Access to subject matter experts and developers with experience in technologies including Kony Platform, Java, J2EE, JavaScript, Springs, Hibernate, Struts, Weblogic, Websphere, Tomcat, Oracle, MySQL, and more

Get in touch with Kony Support

Start here to get the answers you need from the Kony Support team and community.
 
Do you currently have a Kony Support contract? Navigate to your Kony Cloud console, then choose "Open a ticket" from the Support dropdown menu
Do you need support for your Kony Cloud trial? Find answers in our community portal.
Do you have questions about Kony's different levels of support? Read the Kony Cloud Service Level Agreement.
Do you need more information about Kony's products, solutions, and services? Contact us.
Need to talk to someone right away? Give us a call at 1-888-323-9630.