ANA's challenges were twofold:
- Look for a platform that could swiftly develop apps in order to flexibly reflect views from the cabin.
- Deliver a tablet application for flight attendants with an interface for more than just electronic manuals.
The Solution
- The Kony AppPlatform implementation and agile app development shortened the iteration cycle and reduced the time to Go-Live.
- Deployment of app communicating views from the cabin enhances work efficiency and customer service improvement. Furthermore, staff participation in app development stimulates internal communication.
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