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EASE Applications Improves Patient Satisfaction and Experience by Providing Secure, Real-Time Healthcare Updates to Patients’ Families

Few things in life cause more stress than an ailing infant. Just ask Dwayne and Tanya Harris, whose prematurely delivered 2-pound son, Damian, faced surgery just days into his life.

Not long ago, the new parents would have been in the dark for hours, wondering how their son was faring. But thanks to the Electronic Access to Surgical Events (EASE) mobile application, which lets caregivers send texts, photos and video from surgery to family members, the Harrises were able to stay informed about Damian’s progress.

“The only way we could stay connected and know what was going on with our son’s surgery was through the EASE app,” Dwayne Harris said. “While we were a mess before he went in, the app really helped ease us by knowing that everything was okay.”

“The EASE Applications experience in my heart center has been uniformly crazy positive. It relieves families’ anxieties, improves efficiency, and gives doctors a chance to be part of a novel disruptive multi-media mode of communication.”

- William DeCampli, M.D., Ph.D., Chief of Pediatric Heart Surgery, Co-Director of the Heart Center, Arnold Palmer Hospital for Children

“The EASE Applications experience in my heart center has been uniformly crazy positive. It relieves families’ anxieties, improves efficiency, and gives doctors a chance to be part of a novel disruptive multi-media mode of communication.”

- William DeCampli, M.D., Ph.D., Chief of Pediatric Heart Surgery, Co-Director of the Heart Center, Arnold Palmer Hospital for Children

“Kony gave us a feather in our cap from a security perspective. When we’re talking to the IT and risk teams at one of our hospital sites, we can say the EASE app is built on a platform where security is the priority”

- Patrick de la Roza, CEO, EASE Applications

The Solution

With over 8,000 families surveyed, EASE significantly increases patient satisfaction along the following key metrics:

  • 13% increase Physicians communicate in a way I understand
  • 6% increase Staff addressed emotional needs
  • 2% increase Nurses kept you informed
  • 4% increase Likely to recommend hospital


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