Transform your organization with Kony Field Service Solution

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The future of service is in the field

Let us show you how our leading mobility platform can improve your first time fix rates, meet your SLA’s, and increase profitability without compromising quality and customer satisfaction. Kony’s Field Service solution has everything you need to mobilize field services by incorporating mobile apps, wearable and IoT options with multiple business scenario models such as scheduled break & fix, facility maintenance and direct consumer driven service.

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Empower end-customers to have a completely new experience with the service organization

  • Customers can create and manage their own service requests
  • Follow service status from anywhere
  • Real-time tracking of technician location and accurate ETA
  • Manage and update products and personal profile



Notification Manager

Capture and manage notifications, convert to work orders

  • Easy management of notifications assigned to field supervisors
  • Visualize notifications in list or map
  • Fast identification and response to prioritized and scheduled requests
  • Comprehensive status control with real-time updates on SAP®
  • Convert notifications into work orders
  • Contextual communication with customers & contacts
  • Capture new notifications directly in the field and in real-time
  • Visualization of documents and other types of attachments
  • Wearable-ready notification for job acceptance or rejection


Plan and Track

Schedule work, allocate resources and track progress

  • Easy and simple planning of field execution
  • Contextual assignments
  • Massive planning of orders increasing efficiency
  • Comprehensive real-time tracking of field execution
  • Predictive identification of bottlenecks and failures in the field
  • Native integration with maps and geolocation capabilities
  • Enables contextual collaboration between technicians, back office, and customers
  • Easy status controls with real-time interactions with team in field
  • Wearable-ready notifications for fast actions and updates



Order Execution

Enable technicians in the field to execute work orders and resources

  • Easy management of orders assigned to field technicians
  • Visualize orders in list or map
  • Native integration with maps and geolocation optimization
  • Comprehensive status control with real-time update on SAP®
  • Check past events for an enhanced order execution
  • Guided execution of tasks
  • Ensure available parts & material to mitigate service delays
  • Enhanced and efficient control of time & materials
  • Check inventory in real-time
  • Seamless collaboration between technicians and customers

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