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451 Research published an in-depth report on Kony and highlighted its recent product innovations, as well as key strategic partnerships that were established with AWS and Cognizant, which are critical to enable Kony to effectively compete and scale its business.

Service organizations are in the middle of a transformation. Previously constrained by a product-centric culture and a lack of technology infrastructure, Best-in-Class service organizations have prioritized mobile technology investment. This report offers a thorough look at the current field service landscape—and what needs to happen to make it better.