Omni-channel app hosting, monitoring, and deployment support

When you’ve got questions, we’ve got answers. Kony’s IT services team provides omni-channel app monitoring, hosting, and deployment support 24 hours a day, 7 days a week for critical issues.

App monitoring and support, when and where you need it

The Kony IT services team uses sophisticated app monitoring tools to track and ensure proper functioning of both applications and the Kony AppPlatform, so we can identify your problem and come up with a solution – quickly, efficiently, and cost effectively. With every Kony solution, you gain access to resources and experts that ensure you make the most of your apps. Kony support includes:

  • Standard support on weekdays around the clock except for the following four-hour window: 6:30 PM – 10:30 PM EST (7:30 PM – 11:30 PM EDT)
  • 24x7 support for critical issues and all hosting requests
  • Membership in the Kony Community for product downloads, documentation, and community forums
  • Assistance with product issues, questions, feature requests, and how-tos
  • Online knowledge base and articles
  • Strict adherence to product SLAs
  • Access to subject matter experts and developers with experience in technologies including Kony Platform, Java, J2EE, JavaScript, Springs, Hibernate, Struts, Weblogic, Websphere, Tomcat, Oracle, MySQL, and more

App hosting services support

In hosted environments, Kony comes to you. We monitor production environments around the clock to detect issues and alerts, solving problems proactively before they reach your users. In addition, support for Kony app hosting services covers:

  • 24x7 access to a team of certified system administrators to address customer incidents on servers hosted in a Kony environment, as well as servers hosted in customer environments
  • Assistance with new project setup deployments as well as deployments in development, QA, UAT, and production environments
  • Complimentary product system admins

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