Kony Energy & Utilities Solutions

Transform your field operations with mobile

Digital technologies are quickly becoming a catalyst for change across the energy industry. Mobile represents an opportunity to streamline operations, increase productivity, and improve service delivery. To realize these benefits, utility companies must design a “mobile first” experience to deliver the best customer experience and remain innovative within the rapidly changing industry.

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Exelon, SGN, Engie

Field Service Solutions for Energy

Mobilize your workforce

Kony's Field Service Solution for Energy addresses asset management, plant maintenance and other use cases through real-time incident reporting, work order execution and management and project planning in an integrated suite of apps.

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Kony Field Service Solutions for Utilities
Kony Field Service Incident Reporting

Incident Reporting

Create a better service experience and efficient notification process

  • Technicians, contractors and customers can create and manage their own service requests
  • Proactively raise notifications and alerts of problems or issues
  • Interface with IoT

Work Order Execution and Management

Execute work orders and tasks in the field such as maintenance or inspection/measurements checklists and inventory management

  • Easy management of notifications assigned to technicians
  • Visualize work orders and tasks in list or map
  • Fast identification and response to prioritized and scheduled tasks
  • Check history, create notes and capture photos of work
  • Ensure available parts & material to mitigate service delays
  • Enhanced and efficient control of time & materials
  • Check inventory in real-time

Kony Field Service Work Order Execution and Management
Kony Field Service Project Planning

Project Planning

Plan and schedule work, allocate resources and track progress

  • Easily create work orders, tasks and inspection requests
  • Smart allocation of resources such as personnel, materials required and equipment
  • Native integration with maps and geolocation capabilities
  • Enables real-time contextual collaboration between technicians and back office

Kony Custom Solutions for Energy

Empowering digital transformation

Kony’s AppVantage™ custom solutions provide Utilities, Oil & Gas and other Energy companies with custom-built mobile apps for streamlining operations, increasing productivity, and improving service delivery.

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Energy & Utility Use Cases

Field Inspection | Kony Field Service Solutions

Field Inspections
Field Data Collection

Enable field service technicians to respond more quickly, accurately, and easily.

  • Create inspection requests
  • Assign and schedule inspections
  • View and update inspections
  • Search and filter
    • Capture Electronic Data
    • Photo and video
    • Barcode
    • Signature
    • Data
  • Lookup historical data
  • Access reference materials
  • Online Quality Assurance and exceptions
  • Request follow-up work order
  • Recommend repairs and components
Work Order Maintenance | Kony Field Service Solutions

Preventative & IoT-Enabled Maintenance

Provide maintenance team systems that are user-friendly and that positively impact uptimes, crew efficiencies, failure rates, travel time, planning, and scheduling.

  • Integration with back-end enterprise-level maintenance systems
  • User-friendly, customizable interface
    • Job enablement
    • Manuals and docs
    • Parts and tools needed
    • Skills required
  • Location correlation
    • Equipment
    • Staff
    • Skills
  • Integration with IoT
  • Push messaging and notifications
  • Real-time work orders
  • Predictive analytics
  • Dashboard and map views
  • Real-time information delivery
Digital Lockout / Tagout | Kony Field Service Solutions

Digital Lockout/Tagout
Control & Safe Access to High-Risk Systems

Efficiently manage the tagging process across multiple users, contractors, or teams. Increase safety by communicating changes with others. Send notification to verify lockout status with owners.

  • Track employee access to high-risk equipment
  • Replace manual or paper-based processes
  • Biometrics to lockout or tagout a resource digitally
  • Remote visibility to lockout status
  • Push messaging, notifications, and call options to employees and contractors
  • Service procedures
Asset Tracking | Kony Field Service Solutions

Enterprise Asset Management (Includes IoT)
Service Providers

Minimize downtime, anticipate repairs, and get more maintenance completed.

  • Manage the details of assets that have been installed on multiple sites, complete with their job history
  • View manufacturer, serial numbers, location, purchase, and warranty details of assets
  • Move assets between sites with movement auditing
  • Manage replacement due schedules of assets
  • Manage assets via Internet of Things (IoT) technology by capturing asset details via Bluetooth, and utilize the ability to operate the asset on the network
  • Link assets to specific jobs
Hazard & Incident Reporting | Kony Field Service Solutions

Hazard & Incident Reporting
Safety & Procedures

Improve safety and compliance by enabling reporting of both proactive and incident-based hazard or safety issues. Improve accuracy and effectiveness of information capture required for hazards and incident investigation with a readily available mobile reporting capability. Manage incident prioritization and notification across field team, management and compliance teams. Provide a digital data set and analytics for trend analysis.

Field Ticket Management | Kony Field Service Solutions

Field Ticket Management
Contractor Work Order Completion, Approval & Invoicing

Streamline interactions with employees and contractors executing projects or work orders. Verify actual time on the job, approvals of work completion, and cost allocation. Increase speed and ease invoicing. Track costs at any point in time.

  • Integration with back-end enterprise-level maintenance systems
  • Manage, view, track, and update daily tasks and jobs
  • Track crews to work site
  • Verify training and documents
  • Record actual time on site
  • Send accurate tickets to the project manager (PM) at work completion
  • PM reviews tickets earlier
  • PM electronically submits to client/producer
  • Producer approval or response with issues
  • Issue resolution
  • Dynamically associate field tickets with invoicing
Journey Management | Kony Field Service Solutions

Journey Management
Track Crew Safety & Location

Decrease risks in hazardous conditions. Real-time verification that crews arrive safely. Detect motion, request periodic check-ins, and raise alerts if parameters are unmet.

Track and optimize time on job sites. Verify location and contractor work.

  • Geographical Information System (GIS) Integration
  • View location via GPS
  • Record arrival and departure
  • Scheduled check-ins
  • Biometric authentication
  • Off-line/no-service procedures

Other Use Cases

Services as Sales
Service Technicians Sell Parts & Services

Increase customer satisfaction and company revenue by empowering field staff to identify opportunities and recommend services and solutions directly to customers while on premises.

  • Enable upsell sales
  • Access product and service catalogs
  • Create work orders
  • Instantly schedule appointments
  • Calculate costs in a shopping cart
  • Accept credit card payments
  • Capture signatures

Customer Energy App
Customer Visibility to Utility Information

Differentiate branding by providing value-add services, analytics, and data through applications to customers. Create intuitive, user-friendly, and cost-effective consumer applications that take advantage of native coding languages and abilities.

  • Monitor energy usage
  • Manage billing, plans, and payments
  • Customer outage reporting
  • Off-peak and conservation programs
  • Smart home integration
  • Set thermostat
  • Control lights and appliances
  • DERs monitoring and metering
  • Consumer education
  • Real-time alerts
  • Electric vehicle charging app

IoT Apps
Consumers (Home Owners)

Control air conditioning, heating, appliances, lights, and even entertainment. Allows consumers to control energy at home from work, on vacation, or half a world away.

Customer Management
Service Providers

Enables service providers to view jobs, invoices, and equipment under contract with predictive analysis.

Lead Capture
Sales Executives, Field Technicians

Ability to capture leads, generate quotes, and create proposals on the spot.

Catalogs & Manuals
Marketing Team, Sales Executives

Features interactive demos, videos, catalogs, and manuals for various plans and services including pricing.

Energy & Utilities Resources

A White Paper by Kony, Inc. and Energy Central:
How Mobility Can Help Utilities Transformation to Digital Organizations

Find out how you can help your organization meet the unique demands of today’s digital world.

Download now ›