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Kony Mobile Field Service

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Equip Your Workforce to Keep Customers Happy

Kony Mobile Field Service is a fully packaged, end to end business solution that empowers your field technicians with everything they need to service your customers from their mobile device – even when they’re offline at a job site or on the road. From dispatch and routing, to completing work orders, to managing invoices, the app puts the necessary tools and information into your team’s hands so they can focus on getting the job done right.

By ensuring an accurate and timely flow of data from the field, Kony Mobile Field Service eliminates mounds of paperwork and allows you to optimize your business. The resulting efficiency boosts customer satisfaction and benefits your bottom line.

  • Access a dashboard of useful tools and information.
  • View, search and sort work orders.
  • View and capture in-depth work order details.
  • Request more time on the job site to adjust the schedule.
  • Easily close work orders and capture signatures.
  • Map work order locations with detailed routes and directions.

By ensuring an accurate and timely flow of data from the field, Kony Mobile Field Service is the answer to optimizing your service operations. Key benefits include:

  • Streamline operations and complete projects efficiently by eliminating paperwork and providing employees with up to date information to get the job done
  • Reduce costs through shorter drive times and lower fuel costs enabled by proper routing and eliminating the need to return to the office for parts or paperwork
  • Improve your first-time fix rate by assigning the proper personnel with the accurate account information, appropriate supplies and access to the correct resources
  • Improve planning by gathering accurate and timely data from the field to understand and address important business trends
  • Improve customer satisfaction with faster time-to-resolution and recommendations for beneficial products and services
  • Leverage a suite of pre-configured features with “out of the box” functionality designed with the best practices service organizations trust
  • Personalize and create a highly branded mobile experience for your users
  • Get to market quickly and ensure that your app can scale and grow with the mobile market.

Kony Mobile Field Service helps you transform your field service operations with the optimization and automation benefits of mobilization.

Workforce Scheduling & Performance

All the tools you need to improve workforce productivity, at their fingertips. Features include:

  • Real time visibility into the location, status and capacity of field resources
  • Centralized scheduling of all service resources
  • Automated and dynamic creation of service schedules
  • Swapping work orders based on changing priorities, location, skillset and availability
  • Live chat and video calling
  • Tracking project time and materials
  • Capturing customer sign-off and feedback

Customer Management

Empower your workers to delight your customers. Features include:

  • Accessing a single, comprehensive customer profile
  • Viewing customer contact information, location and installed equipment
  • Accessing past work orders for an accurate service delivery

Work Order Management

Ensure your workers get the job done right the first time…every time. Features include:

  • Creating and viewing  work order schedules  
  • Ability to modify service status and schedules and Send instant alerts to the workforce
  • Automated work order completion tools
  • Accessing instructional videos, tutorials and manuals for faster resolution

Parts Management

Your technicians never need to get stuck without the right part. Features include:

  • Ensuring parts, supplies and tools are available on the truck before heading out to the job
  • Checking warehouse inventory
  • Placing orders for needed parts

Invoice Management

Speed the invoicing process for a faster path to revenue. Features include:

  •  Generating service invoices

The KonyOne Promise

All apps built on the KonyOne platform share common features that make them the obvious choice for powering your mobile brand:

  • Extend: In addition to best-of-breed, out-of-the-box functionality, Kony apps can be easily extended to support business-specific application requirements and third party functionality
  • Configure: Kony apps are configurable through an easy-to-use web interface that enables you to quickly and easily customize the app experience you deliver to your customers
  • Integrate: Kony apps are designed to consume enterprise data from a variety of sources
  • Measure: Kony apps are delivered with reporting tools that give you the visibility you need to measure and improve your mobile performance. They also support seamless integration with leading analytics tools from Adobe, IBM, Google and WebTrends.
  • Future-Proof: Kony apps are built to support a true multi-channel delivery model and are backed by Kony's industry-leading SLAs to protect your investment and ensure that they never become obsolete
Learn more about the configurability of Kony apps

Kony Mobile Field Service is highly configurable and extensible. Non-developers can easily make decisions about functionality and styles without a single line of code. Configuration updates can be realized in real time on apps in production without even requiring users to update. 

Configuration Options

  • Show/hide widgets
  • Enable/disable notifications
  • Configure modules by role
  • Configure backend connectivity

Integration Options

  • SAP
  • Kony Sync Server for offline/online support

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