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May 19, 2014

Maintenance window: May 19, 2014 05:00 UTC to May 19, 2014 09:00 UTC

Impacted Cloud services:

Impact Level : high

Medium Impact: The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for 5-10 minutes at some point during the maintenance window. A longer disruption of service during this period is possible, but not probable.

Description of Maintenance: Kony Cloud services are being upgraded to the next release. Release notes will be posted to

Note: Because App Services and Sync Services are dedicated single-tenant services, you may open a support ticket and request a different maintenance window for your services between May 6-9 or May 12-16. Tickets need to be opened at least 3 business days before the requested maintenance window and are subject to approval based on the current maintenance schedule capacity.