August 10, 2015
Incident window: August 10, 2015 07:08 UTC to August 10, 2015 10:40 UTCImpacted Cloud services:
Kony services hosted in the Northern Virginia region that were utilizing Amazon Web Services (AWS) Simple Storage Service
Impact Level : high
During this time period there were elevated error rates and latencies due to issues with the AWS Simple Storage Service. Amazon has reported that these issues have since been corrected as of the incident window end. We have also not detected any further issues since that time.