January 30, 2016

Maintenance window: January 30, 2016 05:01 UTC to January 30, 2016 09:00 UTC

During this maintenance window, product functionality will not be impacted except as noted below. Deployed applications, Messaging campaigns, and mobile device management activities will continue to function normally. Customer access to the management consoles for these activities will not be available. We strongly suggest that you do not perform any application deployments or make configuration changes in the hours leading up to the maintenance window in order to reduce any risk to your environment. While your applications and services will continue to run, you will not have the ability to manage them during this maintenance window.

Impacted Cloud services:

Cloud Management Console
- Security upgrades will be performed.
- The ability to access the Cloud Management Console will not be available. However, your runtime environments and services will still be operational. There is no disruption to your end-user apps and the deployed runtime services and APIs they use. This outage is limited to the management console and is not expected to last the entirety of the maintenance window.
- While the Cloud Management Console is unavailable you will not be able to perform the following:
- Access the administration consoles for your Kony products.
- Perform MobileFabric service deployments.
Kony Studio
- You will be unable to log in using your Kony Cloud credentials. Logins using Studio license files will not be impacted.
- You will be unable to perform application deployments to Kony Cloud.
Kony Visualizer
- You will be unable to log in using your Kony Cloud credentials.
- You will be unable to publish projects and/or share prototypes to Kony Cloud.
Analytics & Reporting services
- Database capacity is being expanded.
- During the maintenance window, reporting services will not be available, but analytics data will still be captured.
Developer portal
- You will be unable to access the site while the maintenance is being performed.

Impact Level : high

We anticipate an outage for the Cloud Management Console within the maintenance window. Every effort will be made to minimize the duration of the outage. We estimate approximately 1-2 hours for the outage.