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Reporting Service Availability Issues

Incident window: May 20, 2016 14:00 UTC to May 21, 2016 13:15 UTC

Impacted Cloud services:

Impact Level : high

[14:00 UTC] Reporting services are intermittently available. We are currently working on the issue.

[15:34 UTC] Reporting services are not available. We are still working on the issue. No Analytics data has been lost and that data continues to be captured while we address the issue.

[17:57 UTC] We are currently working on the issue and our current ETA to resolve is by 22:00 UTC.

[21:44 UTC] Revised ETA to resolve is by May 21, 4:00 UTC

[4:29 UTC] Revised ETA to resolve is by May 21, 16:00 UTC

[May 21, 13:45 UTC] Resolved. The Reporting service has been restored and has been available since 13:45 UTC.

RCA: Memory issues caused intermittent access. To address, we have migrated to a newer version of the reports engine, which took longer for the data migration.