Management services - unable to create new tenants in regions outside of the US

Incident window: July 07, 2016 10:30 UTC to July 14, 2016 15:50 UTC

Impacted Cloud services:

Management Services
- Creation of Management (EMM) services within Clouds is failing consistently in regions outside of the US
- Existing EMM services (across all regions) are not affected by this incident

Impact Level : high

[2016/07/07 10:30 UTC] We have detected failures to create new EMM tenants in regions outside of the U.S. We are investigating the issue.

[2016/07/08 21:40 UTC] We are continuing to investigate the issue. We anticipate that we will have the issue resolved and be able to correct any creation failures that have occurred within the next 24-48 hours.

[2016/07/13 15:08 UTC] We will be deploying a hotfix to address the issue, which can be attributed to a problem with our underlying EMM tenant provisioning API. The hotfix bears no risks or impacts to existing EMM instances. Once deployed, we will then start addressing the creation failures that have occurred within affected regions.

[2016/07/13 22:57 UTC] We deployed a hotfix to address the issue for new EMM tenants provisioned outside of the US.

[2016/07/14 15:50 UTC] Resolved. We have corrected the EMM creation failures for affected tenants as well.