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Incident window: November 08, 2016 16:34 UTCImpacted Cloud services:
Management Services
We have detected an issue with PKI key generation in the EMM Management Console (in response to Ticket 70700) where a duplicate key is intermittently inserted after initial execution. While we are working toward addressing the duplicate key issue, the issue can be resolved by force-generating a new PKI key pair. To generate a new PKI key pair, you can browse to the ‘Application Settings’ menu, then click into the ‘Encryption Key’ tab, then click the ‘Generate Now’ button within the ‘Status’ section (steps are reflected in this screenshot.
Impact Level : medium
[2016-11-08 16:34 UTC] Identified workaround for reported issue and development teams are working toward a fix.
[2016-11-10 15:17 UTC] Our development team is still reviewing and working toward a fix.