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Incident window: March 09, 2017 12:17 UTC to March 09, 2017 15:25 UTCImpacted Cloud services:
Trial Cloud creation
We have temporarily disabled the ability to create trial Clouds. Any requests made will be recorded and once we re-enable trial Cloud creation we will process the recorded requests.
Impact Level : high
[12:17 UTC] We are encountering an issue with our Cloud hosting provider when creating new Clouds. Existing Clouds are not affected. We have temporarily disabled the ability to create trial Clouds until we can investigate and resolve the issue. As mentioned above, any trial Cloud creation attempt will be recorded and we will process them once we re-enable.
[15:25 UTC] Resolved. We have identified the issue, which is isolated and impacting only a small set of accounts we have with our hosting provider. Trial Cloud creation has been re-enabled and we will continue to monitor for any creation failures.