Availability of Engagement services in US Virginia
Incident window: April 13, 2017 13:16 UTC to April 13, 2017 17:49 UTCImpacted Cloud services:
We are experiencing availability issues for Engagement services in US Virginia for ~100 tenants
Engagement services in other regions are unaffected
Impact Level : high
[13:16 UTC] Availability issues detected.
[13:51 UTC] We are working toward restoring the service.
[17:49 UTC] Resolved. Service was restored at 14:34 UTC. Due to popularity of the service, we had reached capacity on the Virginia cluster. We have accommodated for the additional demand and will be continuing to monitor.