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Availability of Engagement services in US Virginia

Incident window: April 13, 2017 13:16 UTC to April 13, 2017 17:49 UTC

Impacted Cloud services:

Impact Level : high

[13:16 UTC] Availability issues detected.

[13:51 UTC] We are working toward restoring the service.

[17:49 UTC] Resolved. Service was restored at 14:34 UTC. Due to popularity of the service, we had reached capacity on the Virginia cluster. We have accommodated for the additional demand and will be continuing to monitor.