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Incident window: May 19, 2017 15:05 UTC to May 19, 2017 15:45 UTCImpacted Cloud services:
Cloud Management Console
Users are unable to authenticate successfully to https://manage.kony.com
Users who have authenticated are experiencing degraded performance
Impact Level :
[2017-05-19 15:05 UTC] We have detected authentication failures for users trying to log in to https://manage.kony.com and are investigating.
[2017-05-19 15:45 UTC] Resolved. Users should be able to authenticate. During the incident window, we noticed an unusually large amount of traffic to our API servers and we have added additional scaling capacity. We are continuing to monitor and investigate further.