Feed available - Subscribe to our feed to stay up to date on upcoming maintenance and incidents. Network connectivity issues to some Clouds in Sao Paulo
Incident window: July 25, 2017 18:34 UTC to July 25, 2017 19:27 UTCImpacted Cloud services:
Subset of Clouds hosted in Sao Paulo”
Impact Level : medium
[18:34 UTC] Network connectivity to some Clouds within Sao Paulo may be impaired. The root cause has been identified and our Cloud hosting provider is currently working to resolve the issue. We are continuing to monitor closely.
[19:27 UTC] Resolved. Our Cloud hosting provider has resolved the root cause, which was attributed to an external service provider. Increased packet loss determined to be occurring between 17:34 UTC and 18:41 UTC. Network connectivity for the subset of affected Clouds has now been restored. We will continue to monitor.