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Maintenance window: July 29, 2017 04:01 UTC to July 29, 2017 08:00 UTCThe maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
Engagement Services
Fix for credential caching to improve throughput of Engagement services API operations
To address underyling issue identified from prior incidents:
[2017-07-27 13:49 - 16:02 UTC\ Cloud Management Console and APIs - degraded performance
[2017-07-27 16:47 - 18:52 UTC\ Cloud Management Console and APIs - degraded performance
[2017-07-28 15:04 - 15:32 UTC\ Cloud Management Console and APIs - degraded performance
Impact Level : minor
No significant downtime is expected. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.