Feed available - Subscribe to our feed to stay up to date on upcoming maintenance and incidents. Engagement Services - Virginia cluster 3 database outage
Incident window: September 04, 2017 18:08 UTC to September 04, 2017 19:30 UTCImpacted Cloud services:
Engagement services in Virginia cluster 3
Impact Level : high
Resolved. At 18:08 UTC an internal DB server issue required a reboot. The reboot required an outage, and the system was back in service at 19:30. For some customers, the Kony Engagement console would have been unavailable during the reboot. We are investigating the root cause of the reboot.