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Incident window: September 28, 2017 01:10 UTC to September 28, 2017 01:52 UTCImpacted Cloud services:
Engagement services in Virginia cluster 3
Impact Level : high
[01:21 UTC] Engagement services is unavailable for some customers in Virginia. We are investigating.
[02:01 UTC] Resolved. We identified a failing database, which was rebooted. The service was restored at 01:52 UTC. We will continue to monitor and investigate the cause of this incident.