Engagement and Management Services Hotfixes

Maintenance window: November 20, 2017 00:00 to 04:00

The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.

Impacted Cloud services:

Engagement services
- Fix SMS message pushes stuck at initial state when sending large quantities of messages (50,000+) in a batch.
Management services
- Fix users not being able to download specific child apps uploaded through Kony EMM console.
- Launchpad upgrade is not required.

Impact Level : high

We estimate that Engagement services may be unavailable for a large portion of the maintenance window. There are no impacts to Management services. Scheduled maintenance is designed for minimal disruption of service availability when possible.

[November 17 15:00 UTC] After further review, there would be significant impacts to one of our customers in the Oregon region if the Engagement services hotfix was applied in Oregon during the maintenance window above. We will instead be applying the Engagement services hotfix in Oregon today beginning at 15:00 UTC. We do not anticipate that Engagement services in Oregon will be unavailable during this time. There will be no impact to Engagement services customers in other regions at this time either.