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Engagement Services - Virginia cluster 1 database outage

Incident window: February 5, 2018 10:30 to 11:30 UTC

Impacted Cloud services:

Impact Level : high

[10:30 UTC] Engagment services for some customers in Virginia are unavailable.

[11:30 UTC] Resolved. We identified and addressed a database issue. Availability of the service has been restored.