Feed available - Subscribe to our feed to stay up to date on upcoming maintenance and incidents. Engagement Services - Virginia unavailability
Incident window: March 20, 2018 15:30 to 16:50 UTCImpacted Cloud services:
Engagement services
Customers using services in the Virginia region
Increased errors when accessing the service
Users would experience UI errors when viewing static content
Impact Level : high
[16:15 UTC] Engagement services in the Virginia region were unavailable between 15:30 until 15:54 UTC due to an increase in errors occurring in a dependent service provided by our infrastructure hosting provider. We have since restored Engagement services API access to systems and devices across regions, but users may experience UI issues when viewing static content until our hosting provider can address the underlying errors. We are continuing to monitor closely.
[17:12 UTC] Resolved. Our hosting provider addressed the underlying errors as of 16:50 UTC. Users should no longer experience UI issues when viewing static content. We will continue to closely monitor Engagement services in Virginia.