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Incident window: April 6, 2018 07:30 to 08:30 UTCImpacted Cloud services:
Engagement services in Virginia cluster 3
Perform emergency database maintenance
Impact Level : high
[07:30 UTC] Engagement services is unavailable for some customers in Virginia (cluster 3).
[11:30 UTC] Resolved. We identified the issue and performed emergency database maintenance. The service was restored by 08:30 UTC and we have been continuing to monitor.