Workspace Services - Oregon unavailability

Maintenance window: Please open a support ticket from within the Cloud Management Console to schedule an upgrade.

This critical hotfix is now available. The tracelog monitoring issue resulting in duplicate data being inserted into the database can result in the database being filled and prevent new data from being stored. We recommend that customers on Integration Server 8.2 (not already on 8.2.1.1) open a support ticket as soon as possible to schedule an upgrade of the runtime services for each of your Clouds. Further details for what to include in the support ticket are mentioned below. Note that requests should be made by an owner or admin in the Cloud account.

Impacted Cloud services:

Integration Server 8.2.1.1 Hotfix
- Fix issue where caching of the result object fails.
- Fix issue where the XPath evaluation takes a longer time when the size of the response payload is more than 4MB.
- Fix issue where Tracelog (or) Server Monitoring tables are populated with duplicate data which fills the database.

Impact Level : high

Please visit the Kony Community hotfix release notes page for more information including release notes when they become available. Owners or admins in the Cloud account should please create a support ticket from within the Cloud Management Console for each Cloud that you wish to have upgraded. Please make sure to include a few dates / time ranges and time zone information to help us schedule your upgrade.