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Workspace Services - Virginia unavailability

Incident window: July 23, 2018 09:19 to 11:24 UTC

Impacted Cloud services:

Impact Level : high

Workspace services performance in Virginia is degraded.

[12:17 UTC] Resolved. Between 09:19 UTC and 11:24 UTC, Workspace services management’s internal database for Virginia was performing poorly. We have taken diagnostic data from the database and application servers. Development teams are investigating further. In the interim, we have replaced the server hardware running the database and restarted the workspace infrastructure.