menu

Feed available - Subscribe to our feed to stay up to date on upcoming maintenance and incidents.

Internet connectivity issues for Kony Infrastructure in Ireland

Incident window: October 18, 2018 02:44 to 03:56 UTC

Impacted Cloud services:

Impact Level : high

[October 18 2018, 07:15 UTC] Resolved. Kony systems in Ireland region lost access to the internet between October 18, 2018 02:44 and 03:56 UTC. Network issues were noticed with NAT devices  during the application of emergency security updates.  The outage affected outbound internet access from multi-tenant systems. The issue has been resolved and connectivity has been restored. We will continue to monitor.

All NAT devices in production have been replaced as part of the security patches, but the outage affected only the Ireland region.