Internet connectivity issues for Kony Infrastructure in Ireland
Incident window: October 18, 2018 02:44 to 03:56 UTCImpacted Cloud services:
Multi-tenant services hosted in Ireland
Impact Level : high
[October 18 2018, 07:15 UTC] Resolved. Kony systems in Ireland region lost access to the internet between October 18, 2018 02:44 and 03:56 UTC. Network issues were noticed with NAT devices during the application of emergency security updates. The outage affected outbound internet access from multi-tenant systems. The issue has been resolved and connectivity has been restored. We will continue to monitor.
All NAT devices in production have been replaced as part of the security patches, but the outage affected only the Ireland region.