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Incident window: October 23, 2018 16:25 UTC to October 24, 2018 01:38 UTCImpacted Cloud services:
Support services
Some customers will not be able to open support cases
Impact Level : high
We are working through an issue that is affecting the ability of some users to open support tickets. We hope to have this issue resolved by the COB Central Time today, October 23, 2018. We apologize for the inconvenience. The issue has also been communicated in https://basecamp.kony.com/s/announcements.
[October 24 2018, 01:38 UTC] Resolved. Support services for customers who were affected have now been restored.