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Training Services - Users are unable to sign in

Incident window: December 6, 2018 22:17 UTC

Impacted Cloud services:

Impact Level : high

Users are not able to sign in to http://training.kony.com with their user credentials. We are investigating.

[2018-12-07 14:05 UTC] New users are able to register in Kony Cloud (https://manage.kony.com/registration) as of December 7, 2018 00:30 UTC. The remaining issue that is under investigation appears to only affect users who have enabled multi-factor authentication signing in to the Training site.