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Engagement Services - Unavailable across all regions

Incident window: February 7, 2019 13:10 to 18:50 UTC

Impacted Cloud services:

Impact Level : high

[20:41 UTC] Engagement services in all regions were unavailable between February 7, 2019 13:10 to 18:50 UTC. An emergency fix had been applied earlier to mitigate the issue while we continued our review. Between 18:25 UTC and 18:50 UTC, a permanent fix has been applied and we are in the process of reverting any customer data changes that happened between 13:10 to 18:50 UTC. We expect that process to be completed in the next hour.

[21:00 UTC] Resolved. We have completed reverting customer data changes.