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Cloud SSL Certificate Update for Engagement services in all regions except Oregon

Maintenance window: May 9, 2019 00:01 to 04:00 UTC

Impacted Cloud services:

Impact Level : high

Customer applications that have pinned the SSL certificate will need to be updated as described above prior to this maintenance window. Customer applications that have not pinned this SSL certificate will not be affected and will experience no service disruptions during this maintenance window.

You can also refer to Kony Base Camp for more general information regarding how to enable SSL pinning in your apps.

Note that SSL certificates for other Kony Cloud services (e.g., Identity, Fabric, Sync) expire on November 21, 2019. You can verify by inspecting the certificates, which are available on the Certificate Preview site. We will send a reminder in advance of the next rotation for these certificates so you can prepare.