Reporting Services delayed processing of Integration Server analytics

• Cloud Analytics

The processing of analytics for Kony Integration Server has been paused starting at May 17, 2019 16:35 PM UTC. Analytics from this time forward will be delayed when generating reports. We have identified an issue in our analytics processing and are working toward a solution. Once the issue has been addressed, we will be able to start processing the backlog of analytics since processing was paused. Analytics beyond Kony Integration Server are still being processed and would still be available within reports.

[2019-05-22 13:15 UTC] The backlog of analytics data has not yet been fully processed. At the current file count and processing rate, we estimate that it will be processed by May 24 15:00 UTC. We will continue to monitor and provide updates until the backlog has been fully processed and data can be made available within reports.

[2019-05-23 15:20 UTC] We are continuing to process the backlog of analytics data (oldest data that has not yet been processed being approximately 44 hours old). At the current file count and processing rate, we estimate that the backlog (along with processing of current inbound analytics data) will be completed and caught up by May 24 21:00 UTC. We are continuing to monitor and will continue to provide updates until the backlog has been fully processed and all data would be expected to be available within reports.

[2019-05-24 15:30 UTC] We have processed 80% of the backlog. Messages are still approximately 24hrs behind in processing. At the current processing rates, we expect to be caught up to normal latency by May 25 15:30 UTC.

[2019-05-27 11:00 UTC] Resolved. Analytics has completed processing the backlog of data and is now running with normal latency.