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Reporting Services delayed processing of Integration Server analytics

Incident window: May 17, 2019 16:35 PM UTC -

Impacted Cloud services:

Impact Level : medium

The processing of analytics for Kony Integration Server has been paused starting at May 17, 2019 16:35 PM UTC. Analytics from this time forward will be delayed when generating reports. We have identified an issue in our analytics processing and are working toward a solution. Once the issue has been addressed, we will be able to start processing the backlog of analytics since processing was paused. Analytics beyond Kony Integration Server are still being processed and would still be available within reports.

[2019-05-22 13:15 UTC] The backlog of analytics data has not yet been fully processed. At the current file count and processing rate, we estimate that it will be processed by May 24 15:00 UTC. We will continue to monitor and provide updates until the backlog has been fully processed and data can be made available within reports.