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Incident window: December 17, 2019 10:15 to 11:30November 21, 2019 00:01 to 04:00
Impacted Cloud services:
Cloud services in Tokyo
Issue affects all customers using multi-tenant Identity services in Tokyo
Impact Level : high
The performance and availability of Cloud services in other regions are not impacted.
[2019-12-17 09:50 UTC] Excessive activity on Identity in the Tokyo region.
[2019-12-17 10:20 UTC] Database capacity exceeded and we are working to determine the cause and restore services.
[2019-12-17 11:28 UTC] Resolved. Space issues resolved and Identity services in the Tokyo region are responding normally.