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Reporting Services - Significant performance degradation and unavailability

Incident window: September 14, 2021 00:01 UTC to September 23, 2021 21:00 UTC

Impacted Cloud services:

Impact Level : high

Reporting services performance is significantly degraded as analytics ingestion is encountering issues.

We are working to recover the services and will provide an ETA as soon as possible.

There were slight delays in processing analytics beginning on September 14th, which have grown large enough to cause a noticeable issue on the 18th. No analytics data is lost during the window, and will be reflected in newly generated reports as our ingestion systems catch up with the influx of messages to be processed.

[2021-09-23 21:00 UTC] Resolved. The queue is now cleared and metrics/reports are now performing at normal levels.