AWS Outage affecting US Virgina customers

Incident window: December 07, 2021 15:37 UTC to 23:03 UTC

The AWS Service Status page will have the lastest information about the known issues and actions that AWS is taking.

Impacted Cloud services:

AWS (Virgina region only), Console deployments, App Services custom API calls to AWS serivces may fail
- AWS API errors for most services in the US Virgina region are impacted.
- Kony Cloud runtime services are not affected, but application deployments will be unavailable.
- Other regions are not affected

Impact Level : high

AWS Regional outage in Virgina is being investigated.

[2021-12-07 15:45 UTC] The underlying Virginia region is returning API errors for many services. We are working with AWS to understand the issues, impacts, and recovery timeline.

[2021-12-07 22:35 UTC] The underlying Virginia region is returning to normal. There was no outage of the Kony Cloud runtime services, but custom code that directly invoked AWS APIs from customer written services may have failed. The ability for customers to deploy updates was impacted as this activty requires API calls to some of the impacted AWS services.

[2021-12-07 23:03 UTC] Resolved. The issues that resulted from the network failure have been addressed, services are restored, and the serivce backlog has recovered.