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Kony Cloud status
Current status and incident report

Cloud SSL Certificate Updates

Maintenance window: November 16, 2019 00:01 to 05:00 UTC
Impacted Cloud services:
  • Cloud SSL certificates for Identity services (.auth.konycloud.com), Engagement services (.messaging.konycloud.com), App services (.konycloud.com), and Sync services (.sync.konycloud.com)

    • ⚠️ Note: If you have not pinned Kony certificates in your application, no application updates will be necessary. Customers that have pinned SSL certificates will need to download the new certificates, rebuild the applications, including both the old and new certificates, and publish the updated binaries to the various app stores. Your applications should be published before Kony updates the certificates on the cloud servers or customers will no longer be able to connect. New certificates can be found on the Kony Cloud Certificate Preview page. The new certificates can also be downloaded by executing the following commands:

      • Identity: openssl s_client -showcerts -connect konycertificatepreview.auth.konycloud.com:443

      • Engagement: openssl s_client -showcerts -connect konycertificatepreview.messaging.konycloud.com:7443

      • App: openssl s_client -showcerts -connect konycertificatepreview.konycloud.com:8443

      • Sync: openssl s_client -showcerts -connect konycertificatepreview.sync.konycloud.com:9443

    • Customers who have pinned the public key instead of the full certificate may not be required to update their applications. The updated certificates will have the same public keys as the existing certificates.

      • If necessary, you can submit your applications for expedited approval (e.g., Apple has an expedited approval process for critical bugs, or in this case, pinned certificates).


        Impact Level : high

        Customer applications that have pinned SSL certificates will need to be updated as described above prior to this maintenance window. Customer applications that have not pinned SSL certificates will not be affected and will experience no service disruptions during this maintenance window.

        You can also refer to Kony Base Camp for more general information regarding how to enable SSL pinning in your apps and to our documentation for how to pin the public key of a certificate, which was made available in V8 SP4.

        Engagement Services Hotfix

        Maintenance window: October 14, 2019 00:01 to 04:00
        The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
        Impacted Cloud services:
        • Engagement

          • Address out of memory issues that could lead to service becoming significantly degraded or unavailable

          • Fix bulk push issue in which entry creation stops and yields an error message indicating that a different object with the same identifier value was already associated with the session

          • Introduce performance improvement for Fetch Push Sent Payload API

          • Fix issue related to subscription when content type is ‘application/x-www-form-urlencoded’


        Impact Level : minor

        No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

        [2019-10-03 18:20 UTC] Please note that while we do not anticipate any impacts while the maintenance is being performed and have assigned an impact level of ‘minor’, this fix is ‘critical’ to the stability and overall health of Engagement services.

        [2019-10-06 18:07 UTC] The scheduled maintenance has been postponed to a new date (TBD). We will provide an update once we can announce the new date.

        [2019-10-09 12:21 UTC] The maintenance has been rescheduled for October 14, 2019 between 00:01 and 04:00 local to the regional timezone in which your Clouds are hosted.

        Identity Services Hotfix

        Maintenance window: October 7, 2019 00:01 to 04:00
        The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
        Impacted Cloud services:
        • Identity

          • Fix login failure when using a custom identity provider and MFA is enabled and integrity is on

          • ⚠️ For customers who have dedicated Identity services, we will start to apply the Identity services upgrade during this maintenance window, but expect to complete for all customers’ dedicated Identity services over the next few weeks. In general, we do not expect impacts to your Identity services during the upgrade process. If we believe there may be any impacts during your Identity services upgrade, we will notify owners and admins in your Cloud account(s) via support case to communicate any impacts and coordinate on a suitable upgrade window


        Impact Level : minor

        No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

        [2019-10-04 19:01 UTC] Please note that while we do not anticipate any impacts while the maintenance is being performed and have assigned an impact level of ‘minor’, this fix is ‘critical’ for supporting our upcoming DBX release (4.2.5).

        [2019-10-07 17:02 UTC] We finished applying updates for customers with dedicated Identity services earlier today.

        Cloud Management Console and Workspace Services Releases

        Maintenance window: September 30, 2019 00:01 to 04:00
        The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
        Impacted Cloud services:
        • Cloud Management Console

          • Fix issue in which the template parameters in a SOAP service are not read while generating the data model in the Object services created on top of SOAP Integration services. Visual mapper diagram was not loaded as a result of this issue.

        • Workspace

          • Fix issue in which the template parameters in a SOAP service are not read while generating the data model in the Object services created on top of SOAP Integration services. Visual mapper diagram was not loaded as a result of this issue.

          • Support for host name alias for reporting services


        Impact Level : minor

        No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

        Visualization services - ability to access and publish prototypes is unavailable

        Incident window: September 26, 2019 14:29 to 21:04 UTC
        Impacted Cloud services:
        • Visualization

          • The ability to access and publish prototypes in Visualizer clients and prototype viewer is unavailable (appears to be limited to users who are using a proxy or behind a firewall when connecting to Kony Cloud Visualization services)


        Impact Level : high

        [2019-09-26 15:23 UTC] We are coordinating with one of our vendors to resolve.

        [2019-09-26 20:08 UTC] Our initial investigation suggests that the issue appears to be limited to users who are using a proxy or behind a firewall when connecting to Kony Cloud Visualization services. We are continuing to investigate.

        [2019-09-26 21:04 UTC] Resolved. As we continue our investigation, we believe that this issue may be restricted to a single customer and due to how they have configured Visualizer clients to connect to the backend Visualization services in Kony Cloud. We do not suspect that the impacts extend to any other customer, but are continuing to review to rule that out. To note, the backend Visualization services in Kony Cloud have been 100% available since the onset of this incident, but the ability for the Visualizer client to connect to the backend services in Kony Cloud to access or publish prototypes was what was failing.

        Engagement Services - Performance improvements for Oregon

        Maintenance window: September 23, 2019 00:01 to 04:00
        The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
        Impacted Cloud services:
        • Engagement - Oregon region

          • Add support for HTTP/2 protocol when sending iOS push messages, resulting in much higher push throughput, immediate push feedback, and ability to immediately deactivate bad subscription tokens.

          • Add support for token based authentication for Apple Push Notification Service, with backward compatibility for Cert-based authentication.


        Impact Level : minor

        Only Engagement services in the Oregon region will be updated. Engagement services in other regions will not be affected.

        No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

        [2019-08-04 22:00 UTC] The scheduled maintenance has been postponed to a new date (TBD). We will provide an update once we can announce the new date.

        [2019-08-08 15:29 UTC] The scheduled maintenance has been rescheduled for August 12 between 00:01 and 04:00 (local to the region in which your Clouds are hosted).

        [2019-08-12 00:01 UTC] The rescheduled maintenance has been postponed again until further notice. We will provide another update once we can announce the new date.

        [2019-09-19 18:19 UTC] The scheduled maintenance has been rescheduled for September 23 between 00:01 and 04:00 (local to the region in which your Clouds are hosted).

        Cloud Management Console and Identity Services Releases

        Maintenance window: September 23, 2019 00:01 to 04:00
        The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
        Impacted Cloud services:
        • Cloud Management Console

          • Fix issue in which Open API operation response output parameters are not generated in a proper format

          • Enhancements to OAuth provider identity type for Engage Lite implementation

        • Identity

          • Fix Custom Identity test login not working when a custom header is sent for backend

          • Fix custom Identity login failing in webapp case when passing integration header X-Kony-API-Version and the app is hosted in a domain other than Kony Identity

          • ⚠️ For customers who have dedicated Identity services, we will start to apply the Identity services upgrade during this maintenance window, but expect to complete for all customers’ dedicated Identity services over the next few weeks. In general, we do not expect impacts to your Identity services during the upgrade process. If we believe there may be any impacts during your Identity services upgrade, we will notify owners and admins in your Cloud account(s) via support case to communicate any impacts and coordinate on a suitable upgrade window


        Impact Level : minor

        No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

        Cloud Management Console, Workspace Services, and Identity Services Releases

        Maintenance window: September 16, 2019 00:01 to 04:00
        The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
        Impacted Cloud services:
        • Cloud Management Console

          • Add ability to create a ‘Custom SQL Query’ in the RDBMS integration services

        • Workspace

          • Support for the Cloud Management Console change listed above

        • Identity

          • For OAuth Provider, add “prompt=login” param support in Authorization Code Flow

          • ⚠️ For customers who have dedicated Identity services, we will start to apply the Identity services upgrade during this maintenance window, but expect to complete for all customers’ dedicated Identity services over the next few weeks. In general, we do not expect impacts to your Identity services during the upgrade process. If we believe there may be any impacts during your Identity services upgrade, we will notify owners and admins in your Cloud account(s) via support case to communicate any impacts and coordinate on a suitable upgrade window


        Impact Level : minor

        No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

        Engagement Services Release

        Maintenance window: September 9, 2019 00:01 to 04:00
        The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
        Impacted Cloud services:
        • Engagement

          • Fix an issue with sending of Android pushes for legacy osTypes

          • Fix an issue where uploading iOS production certificate in an App was failing for a corner case scenario


        Impact Level : minor

        No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.