menu

Feed available - Subscribe to our feed to stay up to date on upcoming maintenance and incidents.

Kony Cloud status
Current status and incident report

Cloud SSL Certificate Updates

Maintenance window: September 29, 2021 00:01 to 03:00 UTC
Impacted Cloud services:
  • Cloud SSL certificates for Identity services (.auth.konycloud.com), Engagement services (.messaging.konycloud.com), App services (.konycloud.com), and Sync services (.sync.konycloud.com)

    • ⚠️ Note: If you have not pinned Kony certificates in your application, no application updates will be necessary. Customers that have pinned SSL certificates will need to download the new certificates, rebuild the applications, including both the old and new certificates, and publish the updated binaries to the various app stores. Your applications should be published before Kony updates the certificates on the cloud servers or customers will no longer be able to connect. New certificates can be found on the Kony Cloud Certificate Preview page. The new certificates can also be downloaded by executing the following commands:

      • Identity: openssl s_client -showcerts -connect konycertificatepreview.auth.konycloud.com:443

      • Engagement: openssl s_client -showcerts -connect konycertificatepreview.messaging.konycloud.com:7443

      • App: openssl s_client -showcerts -connect konycertificatepreview.konycloud.com:8443

      • Sync: openssl s_client -showcerts -connect konycertificatepreview.sync.konycloud.com:9443

    • Customers who have pinned the public key instead of the full certificate (which we strongly recommend and was made available in V8 SP4) may not be required to update their applications. The updated certificates will have the same public keys as the existing certificates.

      • If necessary, you can submit your applications for expedited approval (e.g., Apple has an expedited approval process for critical bugs, or in this case, pinned certificates).


        Impact Level : high

        Customer applications that have pinned SSL certificates will need to be updated as described above prior to this maintenance window. Customer applications that have not pinned SSL certificates will not be affected and will experience no service disruptions during this maintenance window.

        Please refer to our documentation for how to pin the public key of a certificate (which we strongly recommend and was made available in V8 SP4) or how to pin an SSL certificate in your apps (deprecated).

        Improved Cloud Management Console Support for Latest 9.2 Release

        Maintenance window: September 27, 2021 00:01 to 04:00 UTC
        The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
        Impacted Cloud services:
        • Cloud Management Console

          • Implemented calling stored procedures by ordinal position of parameters.

          • Added support for Oracle CLOB and NCLOB data types.

          • Fixed a timestamp parsing issue in stored procedures and functions.


        Impact Level : low

        No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

        Reporting Services - Significant performance degradation and unavailability

        Incident window: September 14, 2021 00:01 UTC to ongoing
        Impacted Cloud services:
        • Reporting Services


          Impact Level : high

          Reporting services performance is significantly degraded as analytics ingestion is encountering issues.

          We are working to recover the services and will provide an ETA as soon as possible.

          There were slight delays in processing analytics beginning on September 14th, which have grown large enough to cause a noticeable issue on the 18th. No analytics data is lost during the window, and will be reflected in newly generated reports as our ingestion systems catch up with the influx of messages to be processed.

          [2021-09-23 21:00 UTC] Resolved. The queue is now cleared and metrics/reports are now performing at normal levels.

          Cloud Management Console and Workspace Maintenance

          Maintenance window: August 30, 2021 00:01 to 04:00
          The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
          Impacted Cloud services:
          • Cloud Management Console

            • Composite app publish status refresh issues fixed

            • Publish time out increased from default 20 seconds to 60 seconds to allow bigger customer apps to be publishable

          • Workspace Maintenance

            • Composite app publish status refresh issues fixed

            • Publish time out increased from default 20 seconds to 60 seconds to allow bigger customer apps to be publishable


          Impact Level : low

          No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

          Quantum V9 SP3 Release

          Maintenance window: August 2, 2021 00:01 to 04:00
          The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
          Impacted Cloud services:
          • Fabric Integration Server

            • Added support for WebSockets to the Quantum Fabric Cloud

            • Added support to reconfigure the scheme for Swagger 2.0 services

            • Added the Fabric Workflow Adapter in Integration Services

            • Enhancements to Workflow Audit history

            • Middleware Integration with Temenos Metering Service Client Library

            • Updates to Server Events APIs

          • Cloud Management Console

            • Supporting Modularity of Fabric Apps

            • Added OpenAPI Specification support for Object Verb Mapping

            • Added support for Custom Front-End URLs in Object Services

            • Added the Integration Service trigger type to Workflow services

            • Added support to view linked Java Pre and Post Processors for a Fabric App

            • Added a Version Upgrade mechanism to MFCLI

            • Updates to Engagement Adapter

          • Fabric Identity

            • Added support to use PKCE in JavaScript SDK

            • Added support to replace Identity Service references

          • Engagement

            • Improved support for Events notifications

            • Enhancements to Email API to send emails without audience member creation.

            • Support the engagement application creation without the certificate configuration.

            • Enhancements to the engagement adapter to support API key.

            • Deprecated support for Blackberry

          • App Factory

            • Added support for Microservices

            • Added support for Cross Application Testing

            • Added OAuth support for testing deployed web apps

          • Installer

            • Added support for WebLogic 14c

            • Cloud Installer on MS Azure

            • Added Docker Support for OpenShift


          Impact Level : high

          Brief downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

          [2021-07-04 21:30 UTC] Database upgrades are running longer than expected, therefore updating the impact to high. We are taking what steps we can to minimize the outage durations.

          Maintenance for Identity

          Maintenance window: June 14, 2021 00:01 to 04:00
          The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
          Impacted Cloud services:
          • Identity

            • Fixed issue where Custom identity provider’s Claim token obtained in refresh flow was not working for Fabric integration services.


          Impact Level : minor

          No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

          Quantum V9 SP2 Release Fixpack 2

          Maintenance window: May 31, 2021 00:01 to 04:00
          Impacted Cloud services:
          • Cloud Management Console

            • A new feature is added to lock services in a Fabric app. Locking enables partners to deliver pre-build apps, which can be extended by their customers, while still providing the partners the ability to upgrade the pre-build solutions to latest versions of pre-build app

          • Workspace

            • A new feature is added to lock services in a Fabric app. Locking enables partners to deliver pre-build apps, which can be extended by their customers, while still providing the partners the ability to upgrade the pre-build solutions to latest versions of pre-build app


          Impact Level : minor

          The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.

          Identity Service Availability Improvements

          Maintenance window: April 8, 2021 00:01 to 04:00
          The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
          Impacted Cloud services:
          • Identity

            • Under some circumstances, specifically constant monitoring of applications using monitors that login frequently or applications with extremely long session or idle durations, stale data can be kept ‘in-cache’ when no longer needed. Over time this can lead to cache congestion. In some rare circumstances, slow cache response times have resulted. The slow cache responses have caused serious impacts on Identity response times. The cache support libraries leveraged by Identity have been updated to resolve this issue.

            • As part of the updates, the Identity configuration has been adjusted to provide additional bandwidth to the cache

            • As part of the deployment, infrastructure will be upgraded to a more recent version of the cache engine along with hardware tuning

            • Dedicated Identity services use a different cache engine and are not affected by this issue


          Impact Level : minor

          No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

          Maintenance for Cloud Management Console, Identity, and Workspace

          Maintenance window: March 29, 2021 00:01 to 04:00
          The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
          Impacted Cloud services:
          • WorkSpace

            • Better tolerate publish subsequent issues where a previous deployment may have failed

          • MobileFabric Console

            • Enhancements to the Custom Identity Provider that allow custom providers to be informed in more detail on malicious traffic and set throttles for flagging same

          • Identity

            • Enhancements to the Custom Identity Provider that allow custom providers to be informed in more detail on malicious traffic and set throttles for flagging same


          Impact Level : minor

          No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.