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Kony Cloud status
Current status and incident report

Identity Services Maintenance

Maintenance window: June 8, 2020 00:01 to 04:00
No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.
Impacted Cloud services:
  • Identity

    • Applied fix to clean up the observers on every SAML login request flow

    • Fixed the heap memory from increasing over a period of time

    • Applied fix to handle concurrency issues in SAML login request flow

    • Fixed the issue where metadata was getting mixed up between threads during login


Impact Level : minor

The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.

Kony Cloud Analytics - Maintenance

Maintenance window: May 29, 2020 18:00 UTC to May 30, 2020 02:00 UTC
Impacted Cloud services:
  • Kony Cloud Analytics


    Impact Level : medium

    Our Analytics system will be under maintenance for approximately 8 hours. Analytics will continue to be collected during the maintenance window, but the processing of new event data will be paused during this time. Kony Cloud standard and custom reports will continue to be available during the window, but will not contain newly ingested data until the maintenance has been completed.

    Cloud Management Console and Workspace Maintenance

    Maintenance window: May 25, 2020 00:01 to 04:00
    The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
    Impacted Cloud services:
    • Workspace

      • Fixed an issue with SOAP services where importing compressed files was failing

    • Cloud Management Console

      • Added a button description within the Cloud Management console’s “Manage Cloud Access” section

      • Fixed an issue where the clone operation would fail if initiated from the tree view within the Integration Service listing page


    Impact Level : minor

    No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

    Cloud Management Console Maintenance

    Maintenance window: May 4, 2020 00:01 to 04:00 UTC
    Impacted Cloud services:
    • Cloud Management Console

      • Fixed an issue where a user is unable to save a RDBMS Service operation when the database is behind a VPN


    Impact Level : minor

    No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

    Identity Services Maintenance

    Maintenance window: April 27, 2020 00:01 to 04:00
    The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
    Impacted Cloud services:
    • Identity

      • The Identity 9.0.0.2 release contained a change to relax the number of LDAP groups that can be returned for a user. Some users’ group lists are returning hundreds of groups. To control this, a new per-tenant property will be available to limit the total number of groups returned in a query for those customers that need behavior similar to previous Identity releases. Please note, this has already been published as a hotfix in the Virginia region.

    • Workspace

      • Fixed an application import issue that could happen when an Orchestration Service is being overwritten. Any references to an Object Services (Service Driven Objects) will no longer be affected.

    • Cloud Management Console

      • Fixed an issue to allow the ‘Engagement Artifact Publish’ to be enabled/disabled on the application Publish page in the Fabric Console


    Impact Level : minor

    No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

    Identity Services Hotfix - Virginia

    Maintenance window: April 24, 2020 00:01 to 04:00 EDT
    This hotfix is being deployed to the Virginia region to address an on-going production issue. Deployments to the remaining regions will be patched on our normal maintenance schedule. The maintenance window start and end times for this deployment are US EDT and affects Identity services hosted in Virginia. If you are unsure where your Identity services are hosted, you can view the Accounts page in the Cloud Management Console and the region will be displayed.
    Impacted Cloud services:
    • Identity

      • The Identity 9.0.0.2 release contained a change to relax the number of LDAP groups that can be returned for a user. Some users’ group lists are returning hundreds of groups. To control this, a new per-tenant property will be available to limit the total number of groups returned in a query for those customers that need behavior similar to previous Identity releases.


    Impact Level : minor

    No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

    Identity Services Hotfix

    Maintenance window: April 20, 2020 00:01 to 04:00
    The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
    Impacted Cloud services:
    • Identity

      • Fixes for User Repository adapters

      • jQuery & AngularJS library upgrades for PCI compliance

      • Internal changes for SAML logging and consistency


    Impact Level : minor

    No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

    Cloud Management Console - intermittent timeouts

    Incident window: April 9, 2020 16:30 to 17:00 UTC
    Impacted Cloud services:
    • Cloud Management Console

      • E.g., access to management console impacted


    Impact Level : high

    There were access issues when reaching manage.kony.com. Access has been restored and Engineering is looking into the incident. There was some abnormal load, but not so much that we expected any impact. Note that this affected access to the web site, but would have had no impact to customers’ production systems.

    [2020-04-09 17:00 UTC] Resolved All new production nodes have been created. Existing nodes have been parked for further investigation.

    [2020-04-09 19:15 UTC] All logs and metrics have been collected for Engineering teams to analyze.

    Quantum V9 Release

    Maintenance window: April 6, 2020 00:01 to 04:00
    The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.

    This release builds on the V9 Foundation released on January 13 and provides the remaining updates for Quantum V9. With this release, customers now have access to Fabric V9 runtime server environments on the cloud. Customers wishing to upgrade an existing environment to V9 should open a support ticket with the details of their request.

    Join us on April 16 for a LIVE webinar covering the V9 release: What’s New in Quantum V9. Please view the recorded V9 Roadmap webinar on Base Camp for a walkthrough of the new Quantum features available in V9. The new features released previously on January 13 are summarized on the V9 Foundation release page and the features that are part of this final V9 update are summarized below.
    Impacted Cloud services:
    • Cloud Management Console and Fabric Integration Server

      • New Workflow Service

        With this release Quantum introduces a BPMN 2.0 compliant visual workflow editor as a new Fabric Backend Service. This provides a simplified low code approach for server-side business processes for an application workflow. The server-side workflow supports features like validation rules for changing states, set security policies, update 3rd party systems and send user notifications.

      • New Rules Service

        Rules are available as a first-class service in Fabric. Users can create new rule services or rule sets. Each rule service can have one or more rules as operations. Rules can have input and output parameters and rule logic which can be modified by the client app.

      • New Adapter for AWS S3 and Cloudian

      • New Adapter for sending emails with attachments using signed S3 URLs from server side

      • New feature added to configure certain fields in objects to be read-only

    • Identity Server

      • Enhanced OIDC compliance for OAuth provider

    • Engagement Server

      • Support the download of a file from a signed URL and be able to attach it to the email to be sent

      • Support the silent and web push messages when a combination of native and web subscriptions are chosen

      • Deprecate the code and UI features that pertain to BlackBerry devices and subscriptions

    • AppFactory

      • Build and Testing Analytics from AppFactory are captured and available in the Cloud Management Console.


    Impact Level : medium

    Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

    Release summary details (including any impacts) may be updated as we near the release date.

    [2020-04-06 04:30 UTC] Resolved Customers that had enabled external authentication, like Office365, Google, Okta, etc., were unable to log into older versions of Visualizer. This occurred on April 6th at approximately 04:30 UTC. This issue was corrected at 21:15 UTC.

    [2020-04-06 21:40 UTC] Resolved The Visualizer 9.0.2 Installer was configuring the installed Visualizer product to reference a few internal assets. The installation programs were replaced April 6th at 21:40 UTC.

    [2020-04-06 22:04 UTC] In Progress There is a known migration requirement for Quantium V9 Object Services that use custom verbs. The V9 deployment would have affected some customers of our Community Edition and paid customers that have AppVantage hosting. This delayed the deployment of the Community Edition in the Frankfurt and Virginia regions. We have built out the necessary configuration changes and will update the existing regions at 12:01 local time in each region. The V9 upgrades to the community editions in Frankfurt and Virginia will be deployed concurrently.

    [2020-04-07 02:15 UTC] Resolved Remaining regions have been updated to V9 and all existing regions were patched.