Kony Cloud status
Current status and incident report
Quantum V9 SP1 Release
Maintenance window: August 24, 2020 00:01 to 04:00Fabric Integration Server
New File Storage Adapter is added. Cloud customers can create applications with Quantum Fabric’s new file storage mechanism.
Personally Identifiable Information (PII) data like User ID and IP will be encoded in analytics for client requests that originate from GDPR countries. A new option is added to Integration Server that enables encoding PII data for all requests and prevents logging PII data to the Integration Server console logs.
Workflow audit history UX is enhanced to display the primary key(s) of the linked objects to improve traceability of workflow instances
Workflow instance ID and X-Kony-RequestID have been added to the server logs, which can be used to trace Fabric service calls that are invoked from Workflow
A new interface is provided in Service Manager to honor the relevant pre/post processors when Object Services are invoked from custom code
Details in the Service Monitor are enhanced to identify the parent service
Fabric Integration Server & Cloud Management Console
A new timer task is added to Fabric Workflow. Using timer tasks, users can configure a fixed delay or a delay based on an expression between tasks.
A new adapter is added to overwrite the rules that are defined in client application services
Users can now create upgrade policies for child apps in EAS
Cloud Management Console
User experience for designing Workflows is enhanced
Users can now version a Fabric application that includes Engagement artifacts in the application
Identity
OAuth Provider Identity Service has added the ability to customize or completely remove the UI for managing the permissions for users
Engagement Server
Users can now send a voice SMS using Nexmo and Twilio
Users can now create segments based on web channels
Impact Level : minor
Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.
Identity, Workspace, Management Console, and Integration Server Release
Maintenance window: July 13, 2020 00:01 to 04:00Identity
A new timer task is added to Fabric’s workflow. Using timer tasks, users can configure a fixed delay or a delay based on expressions between tasks in the workflow.
Workspace
A new timer task is added to Fabric’s workflow. Using timer tasks, users can configure a fixed delay or a delay based on expressions between tasks in the workflow.
Management Console
A new timer task is added to Fabric’s workflow. Using timer tasks, users can configure a fixed delay or a delay based on expressions between tasks in the workflow.
Integration Server
A new timer task is added to Fabric’s workflow. Using timer tasks, users can configure a fixed delay or a delay based on expressions between tasks in the workflow.
Workflow Audit history instance details has been enhanced with the capability to Manually Retry a Failed task in the workflow. Admin users can view the details of the error of the failed task and from there do a Read-only Retry of that task. Upon successful execution of that task, the workflow will resume and proceed to execute the next task.
⚠️ Any existing Clouds containing Kony Integration Server runtime environments will not be affected during the maintenance window (i.e., will not be automatically upgraded). If you wish to upgrade, please open a support case, specifying your Cloud(s), desired version (V8 SP4 FP2), and desired maintenance window (day, time, and timezone) when we can apply the upgrade
Impact Level : minor
No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.
Identity Services Maintenance
Maintenance window: June 8, 2020 00:01 to 04:00Identity
Applied fix to clean up the observers on every SAML login request flow
Fixed the heap memory from increasing over a period of time
Applied fix to handle concurrency issues in SAML login request flow
Fixed the issue where metadata was getting mixed up between threads during login
Impact Level : minor
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Kony Cloud Analytics - Maintenance
Maintenance window: May 29, 2020 18:00 UTC to May 30, 2020 02:00 UTC Impacted Cloud services:Kony Cloud Analytics
Impact Level : medium
Our Analytics system will be under maintenance for approximately 8 hours. Analytics will continue to be collected during the maintenance window, but the processing of new event data will be paused during this time. Kony Cloud standard and custom reports will continue to be available during the window, but will not contain newly ingested data until the maintenance has been completed.
Cloud Management Console and Workspace Maintenance
Maintenance window: May 25, 2020 00:01 to 04:00Workspace
Fixed an issue with SOAP services where importing compressed files was failing
Cloud Management Console
Added a button description within the Cloud Management console’s “Manage Cloud Access” section
Fixed an issue where the clone operation would fail if initiated from the tree view within the Integration Service listing page
Impact Level : minor
No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.
Cloud Management Console Maintenance
Maintenance window: May 4, 2020 00:01 to 04:00 UTC Impacted Cloud services:Cloud Management Console
Fixed an issue where a user is unable to save a RDBMS Service operation when the database is behind a VPN
Impact Level : minor
No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.
Identity Services Maintenance
Maintenance window: April 27, 2020 00:01 to 04:00Identity
The Identity 9.0.0.2 release contained a change to relax the number of LDAP groups that can be returned for a user. Some users’ group lists are returning hundreds of groups. To control this, a new per-tenant property will be available to limit the total number of groups returned in a query for those customers that need behavior similar to previous Identity releases. Please note, this has already been published as a hotfix in the Virginia region.
Workspace
Fixed an application import issue that could happen when an Orchestration Service is being overwritten. Any references to an Object Services (Service Driven Objects) will no longer be affected.
Cloud Management Console
Fixed an issue to allow the ‘Engagement Artifact Publish’ to be enabled/disabled on the application Publish page in the Fabric Console
Impact Level : minor
No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.
Identity Services Hotfix - Virginia
Maintenance window: April 24, 2020 00:01 to 04:00 EDTIdentity
The Identity 9.0.0.2 release contained a change to relax the number of LDAP groups that can be returned for a user. Some users’ group lists are returning hundreds of groups. To control this, a new per-tenant property will be available to limit the total number of groups returned in a query for those customers that need behavior similar to previous Identity releases.
Impact Level : minor
No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.
Identity Services Hotfix
Maintenance window: April 20, 2020 00:01 to 04:00Identity
Fixes for User Repository adapters
jQuery & AngularJS library upgrades for PCI compliance
Internal changes for SAML logging and consistency
Impact Level : minor
No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.