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Kony Cloud status
Current status and incident report

Cloud Management Console Maintenance

Maintenance window: May 4, 2020 00:01 to 04:00 UTC
Impacted Cloud services:
  • Cloud Management Console

    • Fixed an issue where a user is unable to save a RDBMS Service operation when the database is behind a VPN


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Identity Services Maintenance

Maintenance window: April 27, 2020 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Identity

    • The Identity 9.0.0.2 release contained a change to relax the number of LDAP groups that can be returned for a user. Some users’ group lists are returning hundreds of groups. To control this, a new per-tenant property will be available to limit the total number of groups returned in a query for those customers that need behavior similar to previous Identity releases. Please note, this has already been published as a hotfix in the Virginia region.

  • Workspace

    • Fixed an application import issue that could happen when an Orchestration Service is being overwritten. Any references to an Object Services (Service Driven Objects) will no longer be affected.

  • Cloud Management Console

    • Fixed an issue to allow the ‘Engagement Artifact Publish’ to be enabled/disabled on the application Publish page in the Fabric Console


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Identity Services Hotfix - Virginia

Maintenance window: April 24, 2020 00:01 to 04:00 EDT
This hotfix is being deployed to the Virginia region to address an on-going production issue. Deployments to the remaining regions will be patched on our normal maintenance schedule. The maintenance window start and end times for this deployment are US EDT and affects Identity services hosted in Virginia. If you are unsure where your Identity services are hosted, you can view the Accounts page in the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Identity

    • The Identity 9.0.0.2 release contained a change to relax the number of LDAP groups that can be returned for a user. Some users’ group lists are returning hundreds of groups. To control this, a new per-tenant property will be available to limit the total number of groups returned in a query for those customers that need behavior similar to previous Identity releases.


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Identity Services Hotfix

Maintenance window: April 20, 2020 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Identity

    • Fixes for User Repository adapters

    • jQuery & AngularJS library upgrades for PCI compliance

    • Internal changes for SAML logging and consistency


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Cloud Management Console - intermittent timeouts

Incident window: April 9, 2020 16:30 to 17:00 UTC
Impacted Cloud services:
  • Cloud Management Console

    • E.g., access to management console impacted


Impact Level : high

There were access issues when reaching manage.kony.com. Access has been restored and Engineering is looking into the incident. There was some abnormal load, but not so much that we expected any impact. Note that this affected access to the web site, but would have had no impact to customers’ production systems.

[2020-04-09 17:00 UTC] Resolved All new production nodes have been created. Existing nodes have been parked for further investigation.

[2020-04-09 19:15 UTC] All logs and metrics have been collected for Engineering teams to analyze.

Quantum V9 Release

Maintenance window: April 6, 2020 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.

This release builds on the V9 Foundation released on January 13 and provides the remaining updates for Quantum V9. With this release, customers now have access to Fabric V9 runtime server environments on the cloud. Customers wishing to upgrade an existing environment to V9 should open a support ticket with the details of their request.

Join us on April 16 for a LIVE webinar covering the V9 release: What’s New in Quantum V9. Please view the recorded V9 Roadmap webinar on Base Camp for a walkthrough of the new Quantum features available in V9. The new features released previously on January 13 are summarized on the V9 Foundation release page and the features that are part of this final V9 update are summarized below.
Impacted Cloud services:
  • Cloud Management Console and Fabric Integration Server

    • New Workflow Service

      With this release Quantum introduces a BPMN 2.0 compliant visual workflow editor as a new Fabric Backend Service. This provides a simplified low code approach for server-side business processes for an application workflow. The server-side workflow supports features like validation rules for changing states, set security policies, update 3rd party systems and send user notifications.

    • New Rules Service

      Rules are available as a first-class service in Fabric. Users can create new rule services or rule sets. Each rule service can have one or more rules as operations. Rules can have input and output parameters and rule logic which can be modified by the client app.

    • New Adapter for AWS S3 and Cloudian

    • New Adapter for sending emails with attachments using signed S3 URLs from server side

    • New feature added to configure certain fields in objects to be read-only

  • Identity Server

    • Enhanced OIDC compliance for OAuth provider

  • Engagement Server

    • Support the download of a file from a signed URL and be able to attach it to the email to be sent

    • Support the silent and web push messages when a combination of native and web subscriptions are chosen

    • Deprecate the code and UI features that pertain to BlackBerry devices and subscriptions

  • AppFactory

    • Build and Testing Analytics from AppFactory are captured and available in the Cloud Management Console.


Impact Level : medium

Minor downtime is possible for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Release summary details (including any impacts) may be updated as we near the release date.

[2020-04-06 04:30 UTC] Resolved Customers that had enabled external authentication, like Office365, Google, Okta, etc., were unable to log into older versions of Visualizer. This occurred on April 6th at approximately 04:30 UTC. This issue was corrected at 21:15 UTC.

[2020-04-06 21:40 UTC] Resolved The Visualizer 9.0.2 Installer was configuring the installed Visualizer product to reference a few internal assets. The installation programs were replaced April 6th at 21:40 UTC.

[2020-04-06 22:04 UTC] In Progress There is a known migration requirement for Quantium V9 Object Services that use custom verbs. The V9 deployment would have affected some customers of our Community Edition and paid customers that have AppVantage hosting. This delayed the deployment of the Community Edition in the Frankfurt and Virginia regions. We have built out the necessary configuration changes and will update the existing regions at 12:01 local time in each region. The V9 upgrades to the community editions in Frankfurt and Virginia will be deployed concurrently.

[2020-04-07 02:15 UTC] Resolved Remaining regions have been updated to V9 and all existing regions were patched.

Kony Cloud hosted database SSL certificate-authority (CA) certificate rotation

Maintenance window: March 4, 2020 00:00 UTC to March 5, 2020 09:00 UTC
Impacted Cloud services:

    Impact Level : medium

    The current Kony Cloud hosted database certificate-authority (CA) certificate expires on March 5, 2020. CA certificate verification is usually strictly enforced when SSL/TLS is enabled. The Kony Cloud systems will be updated, but if customers are connecting to a hosted database from an on-premise application or client using SSL, and validating the SSL certificate, then customers will need to add the updated certificates to the local TrustStore for Java, or add to the certificate store for other application types.

    How do I know if on-premise database clients or applications are affected?

    If on-premise applications do not use SSL/TLS to connect to a Kony Cloud hosted database instance, or if on-premise applications do not require server certificate validation, then this change should not impact connectivity.

    Customers’ on-premise applications or on-premise clients that connect to a Kony hosted MySQL database and that use SSL/TLS with certificate validation will be affected by this change.

    Customers should consult local on-premise application technical support team to verify if the SSL certificate update affects on-premise applications. Customers must determine if on-premise applications require the new CA certificate to avoid connection issues from an on-premise client, including laptops, that are using SSL connections to communicate to a Kony Cloud hosted database.

    Customers can download the new CA root certificate, and the intermediate certificates if required, from here: https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/UsingWithRDS.SSL.html

    While customers’ on-premise application code should not require any changes, the updated certificates should be added to existing certificate stores before March 5th. The existing certificates can be removed after March 7th.

    The certificate updates will begin on March 4th before expiration of the current certificate on March 5th 09:00 UTC. The updates will be applied off-hours and will incur a service interruption of less than 2 minutes.

    In general, maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window.


    General Information

    • App (Server) and Sync service upgrades: If you have a Cloud containing either of these services and wish to upgrade, please open a support case and specify the desired version(s) as well as your desired maintenance window(s) for when we can apply the upgrade(s).
    • Hotfix and support end of life for older versions of the platform: For more information, please review our EOL announcements page within Base Camp. If you would be interested in assistance with scheduling your upgrades, we recommend that you review our Premier upgrade program.
    • Additional questions: We encourage you to visit Base Camp.

    Cloud Management Console and Workspace Services Hotfixes

    Maintenance window: March 2, 2020 00:01 to 04:00
    The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
    Impacted Cloud services:
    • Cloud Management Console

      • Fix a security issue that allowed a read-only user to save changes to an existing service definition under certain conditions

    • Workspace

      • Manual uploads of desktop web zip packages fail processing under rare conditions


    Impact Level : minor

    No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

    Kony Fabric V9 Preview 2 Release

    Maintenance window: February 17, 2020 00:01 to 04:00
    Impacted Cloud services:
    • Cloud Management Console

      • Enhanced the Open API service definition

        Added the ability to modify hosturl and base path during the Open API service definition. Reconfiguration of hosturl and base path is also added.

      • Added the ability to define multiple Pre-Processors and Post-Processors for services

    • Integration Server

      • Added the ability to define a custom quartz expression while defining a schedule for a job

      • Added the ability to mask the value in the Server properties of Configurable Parameter

      • Added the ability to access Enterprise App Store from Desktop Web

      • Enhanced the Enterprise App Store app with a help feature to configure an iOS profile

      • Enhanced the API Proxy adapter to support HTTP Integrity

    • Analytics

      • Added the ability to download the complete crash log from the Application Error Detail Report on Cloud

      • Performed stability enhancements on Standard Reports Dashboard to ensure that a crash in one report does not result in a crash of the whole dashboard

    • Kony Fabric SDK

      • Added WebSocket APIs to support Server Events

    • App Factory

      • Provided an alternate method to clone the git repositories using SSH URLs

      • Enhanced the UI to display all the build parameters for a selected channel (Android, iOS, and Web)

    • Engagement Services

      • Added the ability to send an SMS and an email without having an audience member in the Engagement server

      • Added the ability to send email attachments using the Email API


    Impact Level : minor

    The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.