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Kony Cloud status
Current status and incident report

Reporting Services delayed processing of Integration Server analytics

Incident window: May 17, 2019 16:35 PM UTC to May 27, 2019 11:00 PM UTC
Impacted Cloud services:
  • Cloud Analytics


    Impact Level : medium

    The processing of analytics for Kony Integration Server has been paused starting at May 17, 2019 16:35 PM UTC. Analytics from this time forward will be delayed when generating reports. We have identified an issue in our analytics processing and are working toward a solution. Once the issue has been addressed, we will be able to start processing the backlog of analytics since processing was paused. Analytics beyond Kony Integration Server are still being processed and would still be available within reports.

    [2019-05-22 13:15 UTC] The backlog of analytics data has not yet been fully processed. At the current file count and processing rate, we estimate that it will be processed by May 24 15:00 UTC. We will continue to monitor and provide updates until the backlog has been fully processed and data can be made available within reports.

    [2019-05-23 15:20 UTC] We are continuing to process the backlog of analytics data (oldest data that has not yet been processed being approximately 44 hours old). At the current file count and processing rate, we estimate that the backlog (along with processing of current inbound analytics data) will be completed and caught up by May 24 21:00 UTC. We are continuing to monitor and will continue to provide updates until the backlog has been fully processed and all data would be expected to be available within reports.

    [2019-05-24 15:30 UTC] We have processed 80% of the backlog. Messages are still approximately 24hrs behind in processing. At the current processing rates, we expect to be caught up to normal latency by May 25 15:30 UTC.

    [2019-05-27 11:00 UTC] Resolved. Analytics has completed processing the backlog of data and is now running with normal latency.

    Cloud Management Console Release

    Maintenance window: May 20, 2019 04:00 to 08:00 UTC
    Impacted Cloud services:
    • Cloud Management Console

      • Fix inability to import views as Object in Fabric


    Impact Level : minor

    No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

    Identity Services Release

    Maintenance window: May 13, 2019 00:01 to 04:00
    The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
    Impacted Cloud services:
    • Identity services

      • Fix for Azure SAML login failure: No Local Entity id found for alias http:/100000002.12efaf

      • Add support for returning custom user attributes as part of OIDC provider profile API response


    Impact Level : minor

    No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

    Cloud Services - Increased error rates

    Incident window: April 29, 2019 10:16 PM - 10:43 PM UTC
    Impacted Cloud services:
    • Fabric Services

    • Multi-tenant services


    Impact Level : high

    [22:16 UTC] We have detected an increase in latency and error rates on the responses from our cloud services. Our cloud hosting provider is currently investigating issues with the content delivery network that Kony leverages. See the AWS status page for the very latest information : https://status.aws.amazon.com/

    [22:59 UTC] Resolved Between 22:16 and 22:43 UTC our cloud hosting provider has identified increased error rates for requests served by edge locations in South East Asia. The issue has been resolved. Performance and error rates have improved back to expected levels.

    Cloud SSL Certificate Update for Engagement services in all regions except Oregon

    Maintenance window: May 9, 2019 00:01 to 04:00 UTC
    Impacted Cloud services:
    • Cloud SSL certificate for Engagement services (*.messaging.konycloud.com) in all regions except Oregon, which expires on May 9, 2019 at 12:00 PM UTC. We will be rotating starting on May 9, between 00:01 and 04:00 UTC.

    • ⚠️ Note: If you are not using Engagement services in a non-Oregon region and have not pinned the Engagement Kony certificate (*.messaging.konycloud.com) in your application, no application updates will be necessary. Customers that have pinned this SSL certificate will need to download the new certificate, rebuild their application(s), including both the old and new certificates, and publish the updated binaries to the various app stores. Your application(s) should be published before Kony updates the certificates on the Cloud servers or customers will no longer be able to connect. A new certificate can be found on the Kony Cloud Certificate Preview page. The new certificate can also be downloaded by executing the following command:

      • Engagement: openssl s_client -showcerts -connect konycertificatepreview.messaging.konycloud.com:7443

    • Customers who have pinned the public key instead of the full certificate may not be required to update their applications as we would try to preserve the same public key for the new certificate(s) as the old certificate(s).

    • If necessary, you can submit your applications for expedited approval (e.g., Apple has an expedited approval process for critical bugs, or in this case, pinned certificates).


    Impact Level : high

    Customer applications that have pinned the SSL certificate will need to be updated as described above prior to this maintenance window. Customer applications that have not pinned this SSL certificate will not be affected and will experience no service disruptions during this maintenance window.

    You can also refer to Kony Base Camp for more general information regarding how to enable SSL pinning in your apps.

    Note that SSL certificates for other Kony Cloud services (e.g., Identity, Fabric, Sync) expire on November 21, 2019. You can verify by inspecting the certificates, which are available on the Certificate Preview site. We will send a reminder in advance of the next rotation for these certificates so you can prepare.

    V8 SP4 FP2 Release

    Maintenance window: April 29, 2019 00:01 to 04:00
    The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
    Impacted Cloud services:
    • Cloud Management Console

      • Use existing modal support within Visualizer for Identity/Integration/Object services

      • Redesign of the Console landing page (Dashboard tab is removed and data is reordered in the Apps landing page)

      • Enhancements to Enterprise App Store publish functionality and UX

      • Rules Support (rich MVEL support) for the pre/post processor for Integration services

      • Introduce ability to order parameters in the input/output in Integration Operations

      • Mongo DB adapter enhancements to support Connection URI while connecting to Mongo backend

      • Test service response improvements to render faster UX

      • Audit log enhancements

      • Defect fixes

    • Workspace

      • Support for the Cloud Management Console changes listed above

    • Developer Portal

      • Stabilization and defect fixes

      • Internal code refactoring

    • Engagement

      • Android payload changes to support backward compatibility of FCM with older client apps

      • Minor bug fixes

    • Identity

      • Add support for clone of User Repository type identity services

      • Add support for Export of Users to CSV for User Repository type identity services

      • Remove ability to link Kony User Repository identity service when it is not being used and marked as deprecated

    • Integration Server

      • Defect fixes and stabilization

      • The new version will be available on April 29 for customers who are interested in upgrading their Clouds

      • ⚠️ Any existing Clouds containing Kony Integration Server runtime environments will not be affected during the maintenance window (i.e., will not be automatically upgraded). If you wish to upgrade, please open a support case, specifying your Cloud(s), desired version (V8 SP4 FP2), and desired maintenance window (day, time, and timezone) when we can apply the upgrade


    Impact Level : minor

    No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

    Workspace services - Oregon region is unavailable

    Incident window: April 24, 2019 14:55 to 15:30 UTC
    Impacted Cloud services:
    • Workspace services in Oregon

      • E.g., Ability to perform application publish, loading time of apps in Cloud management console


    Impact Level : high

    Workspace services performance in Oregon is unavailable. Workspace services in other regions are not impacted. We are investigating and continuing to monitor closely.

    [2019-04-24 16:03 UTC] Resolved. Workspace services in Oregon was unavailable between 14:55 and 15:30 UTC. Since then, availability and performance has been restored to normal operating levels. We are continuing to monitor closely.

    Workspace services - Oregon region is unavailable

    Incident window: April 22, 2019 16:02 to 16:52 UTC
    Impacted Cloud services:
    • Workspace services in Oregon

      • E.g., Ability to perform application publish, loading time of apps in Cloud management console


    Impact Level : high

    Workspace services performance in Oregon is unavailable. We are investigating and continuing to monitor closely.

    [2019-04-22 17:19 UTC] Resolved. We identified a runtime error and have replaced all affected nodes. Workspace services in Oregon was unavailable between 16:02 and 16:52 UTC. Since then, availability and performance has been restored to normal operating levels. We are continuing to monitor closely.

    Kony IQ and Management Services Releases

    Maintenance window: April 22, 2019 00:01 to 04:00
    The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
    Impacted Cloud services:
    • Kony IQ

      • Add support for new Visualizer actions

      • Improve Bot training

      • Add Chat UI enhancements

      • Additional defect fixes and stabilization

    • Management services


    Impact Level : minor

    No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

    ⚠️ It is worth noting that Management services MDM, MAM, and MCM will be reaching end of life on September 30, 2019. Moving forward, Kony will be focusing on Enterprise App Store (EAS). If you are currently using MDM, MAM, or MCM features, please review our end of life announcement to understand how this will impact your services and support.

    Note that the Kony IQ release is postponed to April 29, 2019 (same maintenance window timing). No downtime is expected before, during, or after the release.