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Kony Cloud status
Current status and incident report

Identity Services Release

Maintenance window: July 15, 2019 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Identity

    • internal maintenance

    • ⚠️ For customers who have dedicated Identity services, we will start to apply the Identity services upgrade during this maintenance window, but expect to complete for all customers’ dedicated Identity services over the next few weeks. In general, we do not expect impacts to your Identity services during the upgrade process. If we believe there may be any impacts during your Identity services upgrade, we will notify owners and admins in your Cloud account(s) via support case to communicate any impacts and coordinate on a suitable upgrade window


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

[2019-07-12 18:30 UTC] Add note concerning customers with single-tenant Identity services to the impacted Cloud services section above.

Engagement Services - Performance improvements for Frankfurt, Ireland, and Sao Paulo

Maintenance window: July 8, 2019 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Engagement - Frankfurt, Ireland, and Sao Paulo regions

    • Add support for HTTP/2 protocol when sending iOS push messages, resulting in much higher push throughput, immediate push feedback, and ability to immediately deactivate bad subscription tokens.

    • Add support for token based authentication for Apple Push Notification Service, with backward compatibility for Cert-based authentication.


Impact Level : minor

Only Engagement services in the Frankfurt, Ireland, and Sao Paulo regions will be updated. Engagement services in other regions will not be affected.

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

[2019-07-03 23:53 UTC] Provide more granular summary of changes for impacted Cloud services details

Identity Services Hotfix

Maintenance window: June 24, 2019 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Identity

    • Fix for login failure for Azure AD SAML due to Authentication Statement is too old

    • Enhancements to SAML Logout


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Cloud Management Console Release

Maintenance window: June 23, 2019 18:00 to 22:00 UTC
Impacted Cloud services:
  • Cloud Management Console

    • Fix issue in which the response output parameters generated for SAP integration service operations are lost when an operation is saved


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Reporting Services Maintenance

Maintenance window: June 17, 2019 20:30 to 24:30 UTC
Impacted Cloud services:
  • Analytics

    • Delayed processing


Impact Level : medium

During the maintenance window, reports will still be available via the Cloud management console (https://manage.kony.com), but the processing of analytics will be delayed. We will provide an update once processing has been restored and all analytics up to the current time would be available within reports.

[2019-06-18 05:33 UTC] Database maintenance has been completed and analytics collection has resumed. We will provide another update once analytics have been processed up to the current time and would be available within reports.

[2019-06-18 11:32 UTC] Analytics collection up to the current time has been completed. Analytics are continuing to be processed at expected rates and all data collected from yesterday would be available within reports.

V8 SP4 FP3 Engagement Release and Hotfixes for Other Components

Maintenance window: June 17, 2019 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Cloud Management Console

    • Fix inability to add operations in AWSAPIGateway Connector in Integration services that affected some AWS regions

    • Fix inability to reconfigure url & other properties in the ‘Publish and Reconfigure’ if the services are protected by Identity Service

  • Workspace

    • Fix inability to delete or edit name of Identity service. In cases when the Identity service cannot be deleted, notify user and provide more detailed information explaining the cause of the failure.

    • Fix issue in which JSONPath property in a service definition should be added only for Integration Services of type ‘Mock Data’ and not for all service types. It was being wrongly added for all service types, if they have a stub template defined in the operation

  • Engagement

    • Enhance Fetch All Messages API to include additional filters for status and lastUpdatedDate

    • Introduce performance improvements in Push Message request cancellation and Subscription APIs

    • Fix additional miscellaneous bugs and improve overall stability

  • Identity

    • Fix several HTTP 500 errors occurring due to profile API invocation

    • Enhance SAML logout

    • ⚠️ For customers who have dedicated Identity services, we will start to apply the Identity services upgrade during this maintenance window, but expect to complete for all customers’ dedicated Identity services over the next few weeks. In general, we do not expect impacts to your Identity services during the upgrade process. If we believe there may be any impacts during your Identity services upgrade, we will notify owners and admins in your Cloud account(s) via support case to communicate any impacts and coordinate on a suitable upgrade window

  • Kony IQ

    • Defect fixes and stabilization


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

V8 SP4 FP3 Release

Maintenance window: June 10, 2019 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Cloud Management Console

    • Re-configuration support for Object Services in the ‘Publish and Configure’ flow

    • Service Configuration (Identity, Integration, and Object Services) export and import from the Fabric Console for a Fabric application and environment

    • Audit Logs can now be accessible from the Apps Listing, Services Listing pages in the Fabric Console

    • Ability to configure display name for the Client Binaries in the Fabric Console, which will be reflected in the Enterprise Store

    • Ability to configure response output parameters in the Integration Services to follow hierarchy and have same name for record(s) / collection(s)

    • Defect fixes and stabilization

  • Workspace

    • Support for the Cloud Management Console changes listed above

    • ⚠️Workspace services will be unavailable for a portion of the maintenance window. During the maintenance window, please refrain from any activities, which would use Workspace services (e.g., publishing)

  • Developer Portal

    • Upgraded versions Log JARS

    • Defect fixes and stabilization

  • Identity

    • Defect fixes and stabilization

    • ⚠️ For customers who have dedicated Identity services, we will be beginning to apply the Identity services fixpack upgrade during this maintenance window, but expect to complete for all customers’ dedicated Identity services over the next few weeks. In general, we do not expect impacts to your Identity services during the upgrade process. If we believe there may be any impacts during your Identity services upgrade, we will notify owners and admins in your Cloud account(s) via support case to communicate any impacts and coordinate on a suitable upgrade window

  • Kony IQ

    • Defect fixes and stabilization

  • Integration Server

    • Defect fixes and stabilization

    • The new version will be available on June 10 for customers who are interested in upgrading their Clouds

    • ⚠️ Any existing Clouds containing Kony Integration Server runtime environments will not be affected during the maintenance window (i.e., will not be automatically upgraded). If you wish to upgrade, please open a support case, specifying your Cloud(s), desired version (V8 SP4 FP3), and desired maintenance window (day, time, and timezone) when we can apply the upgrade


Impact Level : high

We anticipate that Workspace services will be unavailable for a portion of the maintenance window. No downtime is expected for the remaining set of impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Identity Services Release

Maintenance window: June 3, 2019 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Identity services

    • Add browser session logout support for SAML identity services


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Cloud Management Console Release

Maintenance window: June 3, 2019 04:00 to 08:00 UTC
Impacted Cloud services:
  • Cloud Management Console

    • During the save of an operation, the latest metadata was being fetched from the backend by the Console, which would not necessarily be able to connect over VPN or whitelisted to connect to the backend. To address this issue, all API invocations fetching metadata when an environment has been specified have been delegated to the Kony Server APIs, which would be able to connect over VPN or whitelisted to connect to the backend.


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.