May 19, 2014

Maintenance window: May 19, 2014 05:00 UTC to May 19, 2014 09:00 UTC Impacted Cloud services:

• App Services

• Sync Services

Impact Level : high

Medium Impact: The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for 5-10 minutes at some point during the maintenance window. A longer disruption of service during this period is possible, but not probable.

Description of Maintenance: Kony Cloud services are being upgraded to the next release. Release notes will be posted to http://docs.kony.com/KonyLibrary/

Note: Because App Services and Sync Services are dedicated single-tenant services, you may open a support ticket and request a different maintenance window for your services between May 6-9 or May 12-16. Tickets need to be opened at least 3 business days before the requested maintenance window and are subject to approval based on the current maintenance schedule capacity.

May 12, 2014

Maintenance window: May 12, 2014 05:00 UTC to May 12, 2014 09:00 UTC Impacted Cloud services:

• Management Services

Impact Level : high

High Impact: The scheduled maintenance would result in disruption of service availability; it is possible for your service(s) to be unavailable during the maintenance window.

Description of Maintenance: Kony Cloud services are being upgraded to the next major release. Release notes will be posted to http://docs.kony.com/KonyLibrary/.

May 6-8, 2014

Maintenance window: May 06, 2014 05:00 UTC to May 08, 2014 09:00 UTC Impacted Cloud services:

• App Services

• Sync Services

Impact Level : high

Medium Impact: The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for 5-10 minutes at some point during the maintenance window. A longer disruption of service during this period is possible, but not probable.

Description of Maintenance: Kony Cloud services are being upgraded to the next release. Release notes will be posted to http://docs.kony.com/KonyLibrary/.

Note: Free trial environments with App Services or Sync Services will be upgraded between 12am EDT and 4am EDT on May 6, 7, or 8.

May 5, 2014

Maintenance window: May 05, 2014 05:00 UTC to May 05, 2014 09:00 UTC Impacted Cloud services:

• Messaging Services

• Management Services

Impact Level : high

Medium Impact: The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for 5-10 minutes at some point during the maintenance window. A longer disruption of service during this period is possible, but not probable.

Description of Maintenance: Kony Cloud services are being upgraded to the next release. Release notes will be posted to http://docs.kony.com/KonyLibrary/.

April 14, 2014

Maintenance window: April 14, 2014 05:00 UTC to April 14, 2014 09:00 UTC Impacted Cloud services:

• App Services

• Sync Services

• Messaging Services

Impact Level : high

Medium Impact: The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for 5-10 minutes at some point during the maintenance window. A longer disruption of service during this period is possible, but not probable.

Description of Maintenance: Kony Cloud services are being patched with the next release. Release notes will be posted to http://docs.kony.com/KonyLibrary/.

March 17, 2014

Maintenance window: March 17, 2014 05:00 UTC to March 17, 2014 09:00 UTC Impacted Cloud services:

• App Services

• Sync Services

• Messaging Services

• Management Services

Impact Level : high

Medium Impact: The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for 5-10 minutes at some point during the maintenance window. A longer disruption of service during this period is possible, but not probable.

Description of Maintenance: Kony Cloud services are being upgraded from v5.5.2 to v5.5.3. Release notes will be posted to http://docs.kony.com/KonyLibrary/.