menu

Feed available - Subscribe to our feed to stay up to date on upcoming maintenance and incidents.

Kony Cloud status
Current status and incident report

Cloud Management Console and Workspace Services Releases

Maintenance window: September 30, 2019 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Cloud Management Console

    • Fix issue in which the template parameters in a SOAP service are not read while generating the data model in the Object services created on top of SOAP Integration services. Visual mapper diagram was not loaded as a result of this issue.

  • Workspace

    • Fix issue in which the template parameters in a SOAP service are not read while generating the data model in the Object services created on top of SOAP Integration services. Visual mapper diagram was not loaded as a result of this issue.

    • Support for host name alias for reporting services


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Visualization services - ability to access and publish prototypes is unavailable

Incident window: September 26, 2019 14:29 to 21:04 UTC
Impacted Cloud services:
  • Visualization

    • The ability to access and publish prototypes in Visualizer clients and prototype viewer is unavailable (appears to be limited to users who are using a proxy or behind a firewall when connecting to Kony Cloud Visualization services)


Impact Level : high

[2019-09-26 15:23 UTC] We are coordinating with one of our vendors to resolve.

[2019-09-26 20:08 UTC] Our initial investigation suggests that the issue appears to be limited to users who are using a proxy or behind a firewall when connecting to Kony Cloud Visualization services. We are continuing to investigate.

[2019-09-26 21:04 UTC] Resolved. As we continue our investigation, we believe that this issue may be restricted to a single customer and due to how they have configured Visualizer clients to connect to the backend Visualization services in Kony Cloud. We do not suspect that the impacts extend to any other customer, but are continuing to review to rule that out. To note, the backend Visualization services in Kony Cloud have been 100% available since the onset of this incident, but the ability for the Visualizer client to connect to the backend services in Kony Cloud to access or publish prototypes was what was failing.

Engagement Services - Performance improvements for Oregon

Maintenance window: September 23, 2019 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Engagement - Oregon region

    • Add support for HTTP/2 protocol when sending iOS push messages, resulting in much higher push throughput, immediate push feedback, and ability to immediately deactivate bad subscription tokens.

    • Add support for token based authentication for Apple Push Notification Service, with backward compatibility for Cert-based authentication.


Impact Level : minor

Only Engagement services in the Oregon region will be updated. Engagement services in other regions will not be affected.

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

[2019-08-04 22:00 UTC] The scheduled maintenance has been postponed to a new date (TBD). We will provide an update once we can announce the new date.

[2019-08-08 15:29 UTC] The scheduled maintenance has been rescheduled for August 12 between 00:01 and 04:00 (local to the region in which your Clouds are hosted).

[2019-08-12 00:01 UTC] The rescheduled maintenance has been postponed again until further notice. We will provide another update once we can announce the new date.

[2019-09-19 18:19 UTC] The scheduled maintenance has been rescheduled for September 23 between 00:01 and 04:00 (local to the region in which your Clouds are hosted).

Cloud Management Console and Identity Services Releases

Maintenance window: September 23, 2019 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Cloud Management Console

    • Fix issue in which Open API operation response output parameters are not generated in a proper format

    • Enhancements to OAuth provider identity type for Engage Lite implementation

  • Identity

    • Fix Custom Identity test login not working when a custom header is sent for backend

    • Fix custom Identity login failing in webapp case when passing integration header X-Kony-API-Version and the app is hosted in a domain other than Kony Identity

    • ⚠️ For customers who have dedicated Identity services, we will start to apply the Identity services upgrade during this maintenance window, but expect to complete for all customers’ dedicated Identity services over the next few weeks. In general, we do not expect impacts to your Identity services during the upgrade process. If we believe there may be any impacts during your Identity services upgrade, we will notify owners and admins in your Cloud account(s) via support case to communicate any impacts and coordinate on a suitable upgrade window


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Cloud Management Console, Workspace Services, and Identity Services Releases

Maintenance window: September 16, 2019 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Cloud Management Console

    • Add ability to create a ‘Custom SQL Query’ in the RDBMS integration services

  • Workspace

    • Support for the Cloud Management Console change listed above

  • Identity

    • For OAuth Provider, add “prompt=login” param support in Authorization Code Flow

    • ⚠️ For customers who have dedicated Identity services, we will start to apply the Identity services upgrade during this maintenance window, but expect to complete for all customers’ dedicated Identity services over the next few weeks. In general, we do not expect impacts to your Identity services during the upgrade process. If we believe there may be any impacts during your Identity services upgrade, we will notify owners and admins in your Cloud account(s) via support case to communicate any impacts and coordinate on a suitable upgrade window


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Engagement Services Release

Maintenance window: September 9, 2019 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Engagement

    • Fix an issue with sending of Android pushes for legacy osTypes

    • Fix an issue where uploading iOS production certificate in an App was failing for a corner case scenario


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Cloud Management Console Release

Maintenance window: September 2, 2019 04:00 to 08:00 UTC
Impacted Cloud services:
  • Cloud Management Console

    • Fix an issue in which users are unable to add operations over stored procedures / functions in the RDBMS Integration Service when an environment is selected


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Tokyo performance degradation

Incident window: August 23, 2019 03:36 to 13:05 UTC
Impacted Cloud services:
  • Cloud services in Tokyo

    • Performance degradation is limited to a very small percentage of customers using Cloud services in Tokyo


Impact Level : minor

Note that Cloud services in Tokyo are still available as the issues are isolated to a single data center and we are not observing the same performance issues across the other data centers in that region. Also, the performance and availability of Cloud services in other regions are not impacted.

[2019-08-23 13:30 UTC] Resolved. Beginning at 03:36 UTC, our Cloud infrastructure provider had reported that a small percentage of servers in a single data center in Tokyo had shut down due to overheating, which was due to a control system failure that caused multiple, redundant cooling systems to fail. The control and cooling systems were restored at 10:21 UTC and server recovery completed by 13:05 UTC.

Identity Services Release

Maintenance window: August 26, 2019 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Identity

    • Introduce performance-related improvements to address DB connection issues

    • Add additional logging to capture long-running transactions occupying DB connections

    • ⚠️ For customers who have dedicated Identity services, we will start to apply the Identity services upgrade during this maintenance window, but expect to complete for all customers’ dedicated Identity services over the next few weeks. In general, we do not expect impacts to your Identity services during the upgrade process. If we believe there may be any impacts during your Identity services upgrade, we will notify owners and admins in your Cloud account(s) via support case to communicate any impacts and coordinate on a suitable upgrade window


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.