Identity Services Hotfix

• Identity services

  • Fix to address rare database deadlock

No downtime is expected while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance. However, it is possible for the impacted service(s) to be unavailable and/or performance degraded for a short period of time during the maintenance window.

Management and Workspace Services Fixes

• Management services

  • Fix application not working after wrapping in EMM

  • Note that any app published in EMM where this issue was occurring will need to be re-wrapped after this maintenance window to apply this fix

  • This deployment was originally scheduled for February 5 and communicated in https://www.kony.com/status/v8-fixes-0

• Workspace services

  • Fix issue if default permissions is set to any value other than “fullaccess” to everyone and when member creates a service that same member is unable to create operations in the new service

No downtime is expected while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance. However, it is possible for the impacted service(s) to be unavailable and/or performance degraded for a short period of time during the maintenance window.

Identity Services - Intermittent authentication failures in Virginia cluster 1

• Identity services in Virginia cluster 1

[01:53 UTC] Resolved. Between Feb 9 20:44 UTC and Feb 10 01:10 UTC, one Identity services node in the Virginia fleet (in cluster 1) was yielding a high frequency of authentication failures. We have replaced the problematic node and have provided error logs to our development team for further review. Since 01:10 UTC, we have verified that the error rate has decreased. We are continuing to monitor.

Engagement Services Hotfix

• Engagement services

  • Fix high heap memory utilization and garbage collection issues on very large number of message pushes

  • Improve performance of get nearest location API

  • Fix OAuth API issues

  • Fix stored date format for messageentry status

We expect that Engagement services will be unavailable for a short period of time (≤ 15 minutes) during the maintenance window. The scheduled maintenance is designed to mitigate disruptions to service availability and performance. However, it is possible for the impacted service(s) to be unavailable and/or performance degraded for a short period of time during the maintenance window.

Engagement Services - Virginia cluster 1 database outage

• Engagement services in Virginia cluster 1

[10:30 UTC] Engagment services for some customers in Virginia are unavailable.

[11:30 UTC] Resolved. We identified and addressed a database issue. Availability of the service has been restored.

Cloud Management Console Release

• Cloud Management Console

  • Introduce ability to configure default settings for access control for Fabric apps/services (located under Settings tab)

  • Introduce ability to view published apps published to a Cloud in Fabric console (located under Environments tab)

  • Enable access control for Developer portals (Support option has been added to ‘Manage User Access’ used to control who can log in to that Developer portal)

  • Stabilization and defect fixes

No downtime is expected while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance. However, it is possible for the impacted service(s) to be unavailable and/or performance degraded for a short period of time during the maintenance window.

V8 Fixes

• Engagement services

  • Fix bulk upload API truncating message after “://”

• Identity services”

  • Stabilization and defect fixes

• Management services

  • Fix application not working after wrapping in EMM

  • Note that any app published in EMM where this issue was occurring will need to be re-wrapped after this maintenance window to apply this fix

• The Management services deployment has been rescheduled for February 12. Release summary will be reshared as a separate post on https://www.kony.com/status and email notices will be redelivered to affected customers

No downtime is expected while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance. However, it is possible for the impacted service(s) to be unavailable and/or performance degraded for a short period of time during the maintenance window.

[2018-02-05 14:46 UTC] The Management services deployment has been postponed. All other listed services were updated. New deployment window for EMM is TBD, but will be shared here once scheduled.

[2018-02-08 12:26 UTC] The Management services new deployment window has been rescheduled for February 12. Details will be reshared in a new post on https://www.kony.com/status and we will also resend email notices to affected customers.

Reporting Services - server upgrades

• Reporting services

  • Upgrade reporting servers

Reporting services are expected to be unavailable for a significant portion of time during the maintenance window while we perform upgrades to our servers. Runtime environments are not expected to be affected. Any application activity while the maintenance is being performed will still be recorded while the reporting services are unavailable. This data will become available after the maintenance has been completed and after the backlog of queued data can be processed, which we anticipate will require a few hours.

Identity Services Hotfix - SAML compatibility with PingFederate

• Identity services

  • Fix SAML compatibility issue with PingFederate identity server

No downtime is expected while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance.