Reports unavailable from Kony Cloud Analytics

• Cloud Reports and analytics

  • Reports unavailable

[2018-05-02 12:30 UTC] We are investigating issues with generating reports from Kony Analytics.

[2018-05-02 15:45 UTC] Resolved. Reports availability has been restored as of 14:20 UTC. We are continuing to monitor closely.

Kony Cloud Analytics

• Analytics

  • Delayed processing of event data

Our Analytics Data Warehouse is under maintenance for approximately the next 10 hours. Ingestion of new event data will be paused while maintenance is being performed. During the maintenance window, the system will be operating in a read-only mode. Kony Cloud Analytics reports will continue to be available during this time, but will not contained newly ingested data until the maintenance has been completed.

[2018-05-02 02:45 UTC] The planned maintenance will require additional time to complete. We estimate that by 19:00 UTC, the maintenance should be completed.

Identity Services Hotfix

• Identity services

  • Fix for login failure when provider name is passed as $anonymousProvider

No downtime is expected while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance. However, it is possible for the impacted service(s) to be unavailable and/or performance degraded for a short period of time during the maintenance window.

[2018-04-29 19:40 UTC] This hotfix has been postponed to May 7 (same time window). Organizations who opened support cases have been presented workarounds until this hotfix is deployed.

Kony Cloud Analytics

• Analytics

  • Delayed processing of event data

Analytics Data Warehouse is under maintenance for approximately 12 hours. Ingestion of new event data will be paused while maintenance is being performed. The system is in read-only mode so Kony Cloud Analytics reports will be available.

Cloud management console - Intermittent Unavailability

• Cloud Management Console

  • Dashboard

  • Apps

  • Manage Clouds

  • Reports Dashboard

  • Settings

  • Support

[16:04 UTC] Resolved. Between 15:40 and 16:04 UTC, the console was unavailable during an unscheduled emergency maintenance. If you experienced a failure during the incident window, you can now retry.

Application publish failures

• MobileFabric Clouds

  • High error rate for application publishes

[14:00 UTC] Resolved. Starting at 06:41 UTC, we detected a high number of application publish failures. We located the issue and resolved at 14:00 UTC and have been monitoring since that time. If you experienced a publish failure during this incident window, you can now retry. Applications that were already published were not affected.

Engagement Services - Virginia cluster 3 database outage

• Engagement services in Virginia cluster 3

  • Perform emergency database maintenance

[07:30 UTC] Engagement services is unavailable for some customers in Virginia (cluster 3).

[11:30 UTC] Resolved. We identified the issue and performed emergency database maintenance. The service was restored by 08:30 UTC and we have been continuing to monitor.

V8 SP2 Release

• Engagement services

  • Improve performance for geolocation service queries

No downtime is expected while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance. However, it is possible for the impacted service(s) to be unavailable and/or performance degraded for a short period of time during the maintenance window.

V8 SP2 Release

• Fabric Console

  • Support for Versioning of Fabric Applications

  • Published applications view from Environment Page 

  • Improved testing experience for Integration Services

  • Support for testing API Proxy connector and importing API Proxy Operations from an OpenAPI (Swagger) file

  • Publish reconfiguration support extended to all integration services

  • Ability for users with “Reports Full Access” to run reports without having access to cloud

• Offline Objects

  • Offline Objects API access in MVC models

  • Offline objects support for Service Driven Objects (SDO)

  • Sync config policies (Upload/Download)

  • Binary download support

  • Disable change tracking

  • Mark records for upload

  • Incremental metadata support

  • Cancel sync

We anticipate that Identity services will be unavailable for a portion of the maintenance window. Other Cloud services are not anticipated to be affected during the maintenance window. The scheduled maintenance is designed for minimal disruption of service availability; however, it is possible for your service(s) to be unavailable for a short period of time during the maintenance window.

[2018-04-23 15:00 UTC] Deployments for Sydney region ran over original maintenance window by approximately 1 hour. Deployments for Singapore and Tokyo regions have been delayed and will resume during the window of April 24 00:01 to 04:00 (local to each region’s timezones). Deployments for other regions have been completed. As mentioned in the details above, existing Clouds containing Kony Integration Server runtime environments are not automatically upgraded during the maintenance window. If you wish to upgrade Integration Server (and/or Sync), please open a support ticket, specifying your Cloud(s), desired version (v8.2), and desired maintenance window(s) when we can apply the upgrade. We are anticipating that we will be able to start processing upgrade requests by April 25. Additionally, the Fabric console deployment has also been postponed until after the deployments for Singapore and Tokyo have been carried out.

[2018-04-23 20:15 UTC] Postponed deployments for Singapore and Tokyo were completed within their new maintenance windows.

[2018-04-24 11:30 UTC] The Fabric console deployment was completed at 02:14 UTC, wrapping up all planned deployments.