Cloud Management Console Release

• Cloud Management Console

  • Add support for JS Hint validation for pre/post processor JS code in Integration Services Operations

  • Enhance Starter Trial environments experience

  • Profiles API migration to Workspace and frontend now wired up to invoke Workspace API

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Kony Cloud Analytics - Performance maintenance

• Kony Cloud Analytics

  • Performance improvement maintenance

Our Analytics system will be under maintenance for approximately 12 hours. Ingestion of new event data will be paused while maintenance is being performed. During the maintenance window, the system will be operating in a read-only mode. Kony Cloud Analytics reports will continue to be available during this time, but will not contain newly ingested data until the maintenance has been completed.

[2018-07-12 12:32 UTC] The maintenance window has been extended. Reports continue to be available, but newly ingested data has not been processed yet. We will provide an additional update including an ETA on when the data can be processed as soon as possible.

[2018-07-13 11:45 UTC] The maintenance window has been extended further. Reports continue to be available, but newly ingested data has not been processed yet. We are still reviewing and will provide an ETA on when the data can be processed as soon as possible.

[2018-07-16 15:48 UTC] The scheduled maintenance was completed over the weekend. Reports have been and are still available. New data is being ingested and we are approximately 30 minutes behind in processing. We are continuing to monitor and will update this post once analytics data is current.

[2018-07-19 11:39 UTC] Analytics data is now current.

Identity and Engagement Services Hotfixes

• Identity services

  • Fix publish failures resulting in hibernate exceptions that occur due to lazy load operations

• Engagement services

  • Fix issue in which subscriber and user page are not loading when the data being loaded is very large

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Critical Security Maintenance - end of life for TLSv1.0 and v1.1 for manage.kony.com and api.kony.com

• Cloud Management Console (https://manage.kony.com)

  • Removal of TLSv1.0 and v1.1

• Cloud API services (https://api.kony.com)

  • Removal of TLSv1.0 and v1.1

• What is TLS?

  • Transport Layer Security (TLS) is a protocol that provides privacy and data integrity between two communicating applications.

  • It is the most widely deployed security communication protocol used today and used for web browsers and other applications that require data to be securely exchanged over a network.

• What is going to happen?

  • TLS 1.0 and 1.1 are both fairly outdated versions of the TLS protocol. Many improvements have been made since the release of these versions and upgrading to the current standard (TLS 1.2) is now considered the safest and most reliable method of delivering encrypted content over the Internet.

  • Furthermore, the Payment Card Industry Data Security Standard (PCI-DSS) requires disabling the use of any SSL/TLS 1.0 implementations by 30th June 2018. TLS 1.1 will still be accepted by PCI although they strongly recommend using TLS 1.2. Given the vulnerabilities to which TLS 1.0 and 1.1 are susceptible and the recommendations provided by the PCI council, we’ll be disabling support of both of these versions of the protocol and requiring v1.2 or higher of the TLS protocol.

• Potential Impact

  • Starting from 30th June 2018 23:59 UTC, your web browser should be capable to support TLS 1.2 in order for you to be able to connect to https://manage.kony.com and https://api.kony.com

  • Kony Visualizer will be affected and you will not be able to authenticate unless a hotfix is installed.

  • We do not anticipate that any customer runtime environments (e.g., Kony Integration Server, Kony Sync services) or any multi-tenant services (e.g., Engagement, Management) will be affected by the TLS connection security policy changes we will be applying to https://manage.kony.com and https://api.kony.com

• Recommended Actions

  • The major internet browsers support TLS 1.2. We advise all customers to check the capabilities of their browsers to ensure that this change will not affect your connections. Below are some helpful online tools that should be able to help you confirm your browser capabilities:

  • • https://www.howsmyssl.com
  • • https://caniuse.com/#feat=tls1-2

  • For our customers that are using Kony Visualizer client, we strongly advise you to read our Kony Basecamp Article, which will guide you on how to confirm and/or download the latest hotfix and any additional instructions that you might need to perform.

  • If you have any additional questions, please ask in Kony Basecamp. If you are experiencing any issues that cannot be resolved by following the instructions above, please open a support case so we can attend to them as soon as possible.

Please refer to the instructions above to ensure that your browsers and clients (including Visualizer) have been updated to be able to connect using the TLS v1.2 protocol. Failure to do so could result in your inability to log in to https://manage.kony.com or use https://api.kony.com until you have done so.

Cloud Management Console Release

• Cloud Management Console

  • Fix request template for SAP operation not being editable

  • Fix request template for SAP operation to have $ referenced input param that was being overridden by a metadata call

No downtime is expected while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance. However, it is possible for the impacted service(s) to be unavailable and/or performance degraded for a short period of time during the maintenance window.

Cloud Management Console Release

• Cloud Management Console

  • Stabilization and defect fixes

No downtime is expected while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance. However, it is possible for the impacted service(s) to be unavailable and/or performance degraded for a short period of time during the maintenance window.

Workspace and Developer Portal Releases

• Workspace services

  • Stabilization and defect fixes

• Developer portal

  • Stabilization and defect fixes

No downtime is expected while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance. However, it is possible for the impacted service(s) to be unavailable and/or performance degraded for a short period of time during the maintenance window.

Identity Services Hotfix

• Identity services

  • Fix to return error message when invalid values are passed for userid and/or password instead of returning an exception

No downtime is expected while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance. However, it is possible for the impacted service(s) to be unavailable and/or performance degraded for a short period of time during the maintenance window.

[2018-06-08 03:14 UTC] After further review of our planned deployment, we have determined that it can be rolled out without any Identity services outage. Impact level reduced to minor.

Workspace Services - Database maintenance

• Workspace services

  • Database maintenance

We anticipate that performance for workspace services may be degraded during portions of this maintenance window and may be momentarily unavailable. Other services are not expected to be affected. The scheduled maintenance is designed to mitigate disruptions to service availability and performance. However, it is possible for the impacted service(s) to be unavailable and/or performance degraded for a short period of time during the maintenance window.