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Kony Cloud status
Current status and incident report

Workspace services, Cloud Management Console, and Developer Portal Releases

Maintenance window: December 3, 2018 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Workspace services

    • Support for Cloud Management Console changes

  • Cloud Management Console

    • Fix inability to import custom data adapter

    • Fix Identity reconfiguration for open LDAP

    • Stabilization and defect fixes

  • Developer Portal

    • Support for Cloud Management Console changes


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Free Fabric Services - US Virginia region unavailable for new tenants

Incident window: November 29 00:16 UTC to November 30 15:50 UTC
Impacted Cloud services:
  • Free Fabric services

    • US Virginia region is unavailable for new tenants. Existing tenants are unaffected.


Impact Level : high

Available tenancy for Fabric services in the US Virginia region are at capacity for new users who are interested in creating a free Fabric Starter Cloud in their accounts. We hope to introduce more capacity soon. Free Fabric services for existing users are not affected. Users who would like to create a free Fabric Starter Cloud in another region would also not be affected. We will update this page once the US Virginia region is available for new Clouds.

[2018-11-30 16:15 UTC] Resolved. Additional capacity has been added for new users who are interested in creating a free Fabric Starter Cloud in the US Virginia region in their Cloud accounts.

Workspace Services - Virginia - Database maintenance

Maintenance window: November 28, 2018 12:25 UTC to 12:45 UTC
Impacted Cloud services:
  • Workspace services - Virginia

    • Database maintenance


Impact Level : high

We are performing database maintenance for Workspace services in Virginia, taking a short outage to increase the backend database capacity due to unexpected loads. The outage will be in the next 20 minutes and we expect it to last only about 4 minutes. However, it is possible for the impacted service(s) to be unavailable and/or performance degraded for a short period of time until the fail over completes.

Workspace services - Virginia performance degradation

Incident window: November 22, 2018 09:50 to 11:20 UTC
Impacted Cloud services:
  • Workspace services in Virginia

    • E.g., Ability to perform application publish, loading time of apps in Cloud management console


Impact Level : high

Workspace services performance in Virginia is significantly degraded and would impact certain activities such as application publishes and response times in the Cloud management console. We are investigating and continuing to monitor closely.

[2018-11-22 12:00 UTC] Resolved. Workspace services performance in Virginia was degraded between 09:50 UTC and 11:20 UTC. Since then, performance has been restored to normal operating levels. We are continuing to monitor closely.

Reporting Services - significant performance degradation and unavailability

Incident window: November 21, 2018 19:27 to 23:11 UTC
Impacted Cloud services:
  • Reporting services


Impact Level : high

Reporting services performance is significantly degraded or unavailable. We are investigating.

[2018-11-22 00:45 UTC] Resolved. Reporting services have been restored as of November 21 23:11 UTC. No analytics data was lost during the incident window and should be reflected in newly generated reports.

Workspace services, Cloud Management Console, Developer Portal, and Management services Releases

Maintenance window: November 19, 2018 00:01 to 04:00
The maintenance window start and end times are local to the region in which your Clouds are hosted. If you are unsure where your Clouds are hosted, you can hover over a Cloud Name in the Manage Clouds page of the Cloud Management Console and the region will be displayed.
Impacted Cloud services:
  • Workspace services

    • Changes to support Cloud Management Console updates

  • Cloud Management Console

    • Ability to download assets from SOAP/RAML/Swagger integration services

    • Looping Concurrent operation type support for Orchestration Services

    • Ability for selecting/unselecting services at a Fabric App level that are to be linked to a devportal

    • JSON Path issues - Response output pane should be active when response is created, Tree should not be displayed when path expression is XPath

    • Visualizer Data Panel enhancements – ability to generate objects from service definition page directly

  • Developer Portal

    • Changes to support Cloud Management Console updates

  • Management services

    • Fix crash (error code: 7000) occurring after updating provisioning profile from console and launching child app


Impact Level : minor

No downtime is expected for the impacted Cloud services while this maintenance is being performed. The scheduled maintenance is designed to mitigate disruptions to service availability and performance for the impacted Cloud services. However, it is possible for the impacted Cloud services to be unavailable and/or performance degraded for a short period of time during the maintenance window. Note that no changes are being applied for other Cloud services outside of the list of impacted services above and no service availability or performance disruption is expected for other Cloud services.

Please note that the Management services maintenance was rescheduled from the original date of November 19th to November 25th 00:01 to 04:00 in each region local to that region’s timezone.

Workspace services - Virginia performance degradation

Incident window: November 15, 2018 06:06 to 07:18 UTC
Impacted Cloud services:
  • Workspace services in Virginia

    • E.g., Ability to perform application publish, loading time of apps in Cloud management console


Impact Level : high

Workspace services performance in Virginia is significantly degraded and would impact certain activities such as application publishes and response times in the Cloud management console.

[2018-11-15 08:01 UTC] Resolved. Workspace services performance in Virginia was degraded between 06:06 UTC and 07:18 UTC. Since then, performance has been restored to normal operating levels. We are continuing to monitor closely.

Workspace services - Virginia performance degradation

Incident window: November 14, 2018 09:42 to 10:47 UTC
Impacted Cloud services:
  • Workspace services in Virginia

    • E.g., Ability to perform application publish, loading time of apps in Cloud management console


Impact Level : high

Workspace services performance in Virginia is significantly degraded and would impact certain activities such as application publishes and response times in the Cloud management console.

[2018-11-14 12:00 UTC] Resolved. Workspace services performance in Virginia was degraded between 9:42 UTC and 10:47 UTC. Since then, performance has been restored to normal operating levels. We are continuing to monitor closely.

Reporting Services Upgrade

Maintenance window: November 17, 2018 12:00 to 22:00 UTC
Impacted Cloud services:
  • Reporting services

    • Upgrade reporting servers


Impact Level : high

Reporting services are expected to be unavailable during the maintenance window while we perform server upgrades. Runtime environments are not expected to be affected. Any application activity while the maintenance is being performed will still be recorded while the reporting services are unavailable. This data will be available within reports after the maintenance has been completed.

Please note that this maintenance was rescheduled from the original date of November 3rd to November 10th.

Please note that this maintenance has been rescheduled again from November 10th to November 17th.